Current Gaming Investigator with eighteen years of experience in office administration in the fields of electrical systems, construction, tribal gaming, law and education is seeking a position in office administration with the opportunity to advance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist/Helper
Bison Electric, LLC
Laguna, NM
Responsible for submitting daily personnel attendance sheets and work logs to general contractor.
Reviewing the blueprints for installing electrical systems and bidding.
Installing wiring in the walls and connecting them to the appropriate components
Double-checking wiring lines and connections for safety and compliance with building codes.
Using electrical equipment, hand tools, and power tools as necessary.
Gathered and prepared all O&Ms, warranties and spare items needed accordingly.
Extensive and well-organized records filing for hard copies, computer files and management software.
Order and delivery of project deliverables
Maintaining and ordering office supplies for main office.
Answering telephone calls, emails and letters from existing and new customers.
Family Business
Gaming Investigator
Pueblo of Isleta Gaming Regulatory Agency
Albuquerque, NM
09.2022 - Current
Conducts in-depth background and financial investigations for all team member, team leader, key persons, suppliers, employees and all applicants for licensure under the Compliance & Regulations to ensure compliance with all applicable Commission policies, directives, administrative rules and state.
Collecting, analyzing, and identifying information which reflects positively or negatively upon an applicant’s Examines and evaluate personal and business financial records to determine source adequacy and suitability of fund.
Researching and identifying with utilization of on-line services to gather information regarding credit history, criminal record, if any, researching and identifying other individuals and sources which may possess information relevant to the suitability of an applicant.
Developing and maintaining positive working relationships with federal, state and local enforcement officers and court personnels as necessary to conduct investigations.
Remaining apprised of current regulatory, financial and law enforcement issues pertaining to the gaming.
Attending and participating in background investigation seminars.
Performing additional related duties as assigned in the department.
Gaming Regulatory Investigator
Navajo Nation Gaming Regulatory Office
Window Rock, NM
09.2018 - 10.2022
Conducts in-depth background and financial investigations for all team member, team leader, key persons, suppliers, employees and all applicants for licensure under the Compliance & Regulations to ensure compliance with all applicable Commission policies, directives, administrative rules and state.
Collecting, analyzing, and identifying information which reflects positively or negatively upon an applicant’s Examines and evaluate personal and business financial records to determine source adequacy and suitability of fund.
Researching and identifying with utilization of on-line services to gather information regarding credit history, criminal record, if any, researching and identifying other individuals and sources which may possess information relevant to the suitability of an applicant.
Developing and maintaining positive working relationships with federal, state and local enforcement officers and court personnels as necessary to conduct investigations.
Remaining apprised of current regulatory, financial and law enforcement issues pertaining to the gaming.
Attending and participating in background investigation seminars.
Performing additional related duties as assigned in the department.
Surveillance Agent
Laguna Development Corporation
Laguna, NM
10.2010 - 09.2018
Knowledge of various Casino games such as Blackjack, Craps, Carnival Games and Roulette.
Operate all Surveillance Monitors, DVDs, Switchers, Computers, Controllers and Cameras.
Conducting video reviews of various thefts and writing (DAR) Daily Activity Reports of the results (Visual Casino – Biometrica Software).
Watch and verify all jackpot payouts.
Security Escorts and all money movement from 1 station to another.
Identified infringements of the gaming regulations and house rules.
Displayed an upbeat and positive approach and worked in a teamwork oriented environment.
Operated of all casino department; gaming, slots, soft count, hard count, security and vault procedures.
Maintained strict confidentiality and fraternization policies in a secretive manner.
Knowledge to identify methods of cheating
Knowledge and understanding of company and department rules, regulations, policies and procedures.
Education
Masters - Business Administration in Project Management
Grand Canyon University
Phoenix, AZ
06-2028
Bachelors of Science - Applied Management
National American University
Albuquerque, NM
11-2015
Associates of Applied Science - Construction Technology, Electrical
Central New Mexico Community College
Albuquerque, NM
01-2006
Skills
Office Skills
Type (42 wpm)
Multi-Line Phone System
Microsoft Word, Excel & PowerPoint
Customer Service
Time Management
Planning/Scheduling
Handling Pressure
Cash Handling & Budgeting
Proficient Multi-Tasker
Leadership & Supervisory Skills
Professional Telephone Etiquette
Teleconferencing
Critical Thinking
Decision Making
Radio Communication
Report Writing
Team Work
Organized
Excellent Communication Skills
Adaptability
Self – Confidence
Dependability
Friendly Personality
Strong Work Ethic
Project management
Multitasking and prioritization
Attention to detail
Records management
Internal controls
Anti-money laundering
Investigations skills
Federal and state regulations
Regulations enforcement
Human resources support
Certification
Certified GamingCommissioner , The National Tribal Gaming Commissioners & Regulators - November 2018
Notary Public Certified, State of New Mexico Notary - Expires 11/2027.
CJIS Certified
Timeline
Gaming Investigator
Pueblo of Isleta Gaming Regulatory Agency
09.2022 - Current
Gaming Regulatory Investigator
Navajo Nation Gaming Regulatory Office
09.2018 - 10.2022
Surveillance Agent
Laguna Development Corporation
10.2010 - 09.2018
Receptionist/Helper
Bison Electric, LLC
Bachelors of Science - Applied Management
National American University
Associates of Applied Science - Construction Technology, Electrical
Central New Mexico Community College
Masters - Business Administration in Project Management