Dorothey Jacquez Oliver
Aztec,NM
Summary
Results-driven professional with expertise in B2B sales, CRM, and relationship building, skilled in territory growth and customer service. Proven track record in developing client relationships and driving sales strategies to achieve goals. Seeking to leverage experience as an Outside Sales Representative/Marketing to contribute to a dynamic team and expand market reach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Professional
Webb Toyota
05.2025 - Current
- Analyzed market trends to identify new opportunities, adapting strategies for competitive advantage.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained and mentored junior sales staff, fostering a collaborative team environment for improved performance.
- Implemented CRM systems to streamline lead management and improve customer service efficiency.
- Conducted product demonstrations, effectively communicating features and benefits to diverse audiences.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Area Marketing Manager
Safelite
10.2023 - 04.2025
- Developed and implemented effective marketing strategies to increase brand awareness and customer engagement.
- Assisted in developing pricing strategies by analyzing competitive landscape and keeping a pulse on industry trends.
- Conducted customer surveys to gather feedback on product performance and quality.
- Built strong relationships with external vendors to execute campaigns within budget parameters.
- Collaborated with internal teams such as sales, operations, finance to ensure successful execution of marketing campaigns.
- Maintained accurate records of all marketing activities in Salesforce CRM platform for reporting purposes.
- Coordinated or participated in promotional activities or trade shows to market products or services.
- Developed market-specific merchandising and promotional strategies to expand market share.
- Developed pricing strategies to balance firm objectives and customer satisfaction.
Outside Sales Representative
Sun Glass
06.2007 - 10.2023
- Generated new business opportunities through cold-calling, networking and referrals.
- Planned and organized routes within territory to maximize efficiency and time in field.
- Increased sales with existing accounts by upselling and introducing new products.
- Performed regular follow-up calls to ensure client satisfaction with product and service delivery.
- Provided ongoing customer support to ensure satisfaction with products and services purchased.
- Managed a portfolio of existing customers while building new relationships with prospective buyers.
- Drove sales through account development strategies and relationship-building.
- Supported team and team goals by actively participating in sales meetings and training programs.
- Prepared weekly and monthly sales reports and presented them to upper management.
- Negotiated contracts and developed long-term customer relationships.
- Participated in team meetings to discuss strategy, successes and challenges faced.
- Negotiated contract terms and conditions to close sales.
- Developed effective pricing strategies based on market conditions and competitor offerings.
- Collaborated with colleagues to exchange selling strategies and marketing information.
- Established relationships with key decision-makers in the industry.
- Resolved customer complaints promptly and professionally.
- Developed strong relationships with clients to grow business networks.
- Followed up with customers after sales to gain feedback.
- Entered customer transaction information into company databases.
Massage Therapist
Self Employed/ Therapeutic Massage Therapy
01.2000 - 06.2007
- Developed positive relationships with clients through active listening and communication.
- Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients.
- Performed deep tissue, Swedish, and sports massage techniques to improve clients’ physical health and wellbeing.
- Maintained a clean and professional treatment area at all times.
- Utilized knowledge of anatomy, physiology and kinesiology to create individualized treatment plans for each client.
- Utilized various massage modalities and techniques to alleviate clients’ chronic pain.
- Educated clients on massage benefits, proper body mechanics and self-care.
- Monitored progress of clients to ensure optimal results from massage therapy treatments.
- Maintained accurate records of services provided and payments received in accordance with company policies.
- Recorded detailed prognosis, treatment and responses in client charts.
- Handled administrative duties such as scheduling appointments, responding to phone calls and taking payments.
- Ensured client confidentiality in accordance with HIPAA regulations.
Education
Certification - Massage Therapy
Body Dynamics School of Massage Therapy
Albuquerque, NM08.1999
High School Diploma - undefined
Catholic Academy
Farmington05.1990
Skills
- Problem-solving
- CRM and Salesforce proficiency
- Goal oriented
- High energy
- Territory growth
- Active listening
- Cold calling
- Sales strategies
- National account management
- Networking
- Bilingual in [language]
- Customer service
- Multitasking
- Motivated team player
- Relationship cultivation
- Customer Service-oriented
- Customer relationship management
- Relationship building
- B2B sales
- Client relationship development
- Sales closing
- Account management
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
Certification
Licensed Massage Therapist
Timeline
Sales Professional
Webb Toyota
05.2025 - Current
Area Marketing Manager
Safelite
10.2023 - 04.2025
Outside Sales Representative
Sun Glass
06.2007 - 10.2023
Massage Therapist
Self Employed/ Therapeutic Massage Therapy
01.2000 - 06.2007
High School Diploma - undefined
Catholic Academy
Certification - Massage Therapy
Body Dynamics School of Massage Therapy