DOROTHY AGUILERA
McMinnville,OR
Summary
Compassionate and client-centered Qualified Mental Health Associate with experience supporting individuals in behavioral health crisis settings. Skilled in crisis de-escalation, recovery-focused support, resource navigation, and collaborative teamwork. Adept at working with diverse populations, prioritizing safety and dignity, and assisting clients in building strengths toward personal goals. Dedicated to promoting wellness, advocacy, and resilience in community mental health.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Project Able
04.2023 - Current
- Provided voluntary crisis intervention support in high-stress situations, employing trauma-informed and de-escalation techniques.
- Collaborated with multidisciplinary teams to assist clients in accessing mental health and social services resources.
- Supported clients in identifying personal strengths and setting recovery-oriented goals.
- Assisted individuals in skill building for emotional regulation, self-advocacy, and community engagement.
- Conducted outreach to local peer organizations to connect clients with ongoing peer support networks.
- Maintained accurate documentation of client progress in compliance with program and confidentiality standards.
- Responded to client needs with empathy and professionalism, maintaining a safe environment.
- Coordinated transportation and linked clients to housing, employment, and supportive services.
- Educated clients on coping skills, community resources, and relapse prevention strategies.
- Utilized Microsoft Office and electronic record systems for reporting and communication.
Accounting/Logistics Associate (former), Customer Service Manager (current)
WAL-MART
09.2015 - 05.2019
- Current operations leader in charge of managing and maintaining front-end of the store, as well as processing payments, customer returns and refunds, providing general financial services, maintaining positive customer relations, answering phones and providing efficient office support for the entire facility and faculty
- Responsible for planning and executing regulatory laws and financial guidelines pertaining to accounting records, transactions, audits, chargebacks and invoice reconciliations, as well as generating and maintaining general employee and store paperwork and reports
- Currently manage approximately 50 employees, and ensure that all associates are fully trained on company’s policies and procedures, ethical standards and customer service expectations
- Transferred to Monument, CO
Administrative Representative
ENTERPRISE HOLDINGS/ALAMO RENT-A-CAR DISNEY WORLD
10.2013 - 08.2015
- Former phone operator and cashier in charge of coordinating and scheduling shuttle pickups for customers, answering all incoming calls, processing payments and transactions, maintaining inventory, drafting and extending rental contracts, and providing exceptional customer service to clients in person and on the phone
- Charged with managing and training all new employees, as well as creating the most efficient daily schedules, assigning pickup routes for all drivers and supervising the same
Education
Associates Degree - Data
MBTI BUSINESS TRAINING INSTITUTE
Puerto Rico01.1992
Skills
- Crisis de-escalation & safety planning
- Recovery-oriented support & strengths assessment
- Resource linkage & community navigation
- Peer advocacy & client engagement
- Trauma-informed practice
- Collaborative teamwork
- Documentation & electronic records (EHR experience)
- Microsoft Office (Word, Excel, Outlook)
- Bilingual
Certification
- Qualified Mental Health Associate (QMHA) Certification
- Certified Peer Wellness Specialist (CPWS)
- Basic Life Support (BLS / CPR + First Aid)
- Crisis Intervention Team (CIT) Training
- Mental Health First Aid (MHFA)
- Trauma-Informed Care Training
.
Languages
Spanish
Native or Bilingual
Timeline
Certified Peer Support Specialist
Project Able
04.2023 - Current
Accounting/Logistics Associate (former), Customer Service Manager (current)
WAL-MART
09.2015 - 05.2019
Administrative Representative
ENTERPRISE HOLDINGS/ALAMO RENT-A-CAR DISNEY WORLD
10.2013 - 08.2015
Associates Degree - Data
MBTI BUSINESS TRAINING INSTITUTE