Dorothy Anaus
Bradenton,FL
Summary
A highly experienced customer service representative. Committed to providing excellent work and finding solutions in a timely manner. Refine and transfer the Knowlegde adquired during my professional training.
Overview
17
17
years of professional experience
Work History
Customer Service for Samsung Canada
Alorica
12.2014 - 08.2022
-Provided excellent customer service by resolving customer issues and maintained their satisfaction.
-Developed strong product knowledge to provide troubleshooting and recommendations based on individual customer need
Walmart Rewards Master Card
Alorica Dominicana
09.2022 - 12.2023
Customer Service Care
- Back Office in charge to follow up customers inquiries
- Supervisor in charge bac office
Consultant Secretary
FAES HAITI
12.2006 - 06.2007
- Managed multiple deadlines across several organization to meet dynamic needs and each
- Collected, arranged, and input information into database system.
Education
Diploma - Travel Agent
Dominican Asociation of Travel And Turism Agencies
Dominican Republic07.2018
Diploma - Profesional Airline Agent
Dominican Airline School
Dominican Republic09.2016
Certificate - Receptionist
CENTU
Dominican Republic10.2009
Diploma - Secretary Bilingual
Technical Center St-Gerard
Haiti12.2006
Skills
- Empathy
- Communication
- Active listening
- Professionalism
- Multilingual
- Teamwork
- Adaptability
- Multitasking Abilities
- Flexible and Adaptable
Languages
English
Professional Working
French
Full Professional
Spanish
Professional Working
Creole
Native or Bilingual
Timeline
Walmart Rewards Master Card
Alorica Dominicana
09.2022 - 12.2023
Customer Service for Samsung Canada
Alorica
12.2014 - 08.2022
Consultant Secretary
FAES HAITI
12.2006 - 06.2007
Diploma - Travel Agent
Dominican Asociation of Travel And Turism Agencies
Diploma - Profesional Airline Agent
Dominican Airline School
Certificate - Receptionist
CENTU
Diploma - Secretary Bilingual
Technical Center St-Gerard
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica