Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dorothy  Anaus

Dorothy Anaus

Bradenton,FL

Summary

A highly experienced customer service representative. Committed to providing excellent work and finding solutions in a timely manner. Refine and transfer the Knowlegde adquired during my professional training.

Overview

17
17
years of professional experience

Work History

Customer Service for Samsung Canada

Alorica
2014.12 - 2022.08

-Provided excellent customer service by resolving customer issues and maintained their satisfaction.

-Developed strong product knowledge to provide troubleshooting and recommendations based on individual customer need

Walmart Rewards Master Card

Alorica Dominicana
2022.09 - 2023.12

Customer Service Care

  • Back Office in charge to follow up customers inquiries
  • Supervisor in charge bac office

Consultant Secretary

FAES HAITI
2006.12 - 2007.06
  • Managed multiple deadlines across several organization to meet dynamic needs and each
  • Collected, arranged, and input information into database system.

Education

Diploma - Travel Agent

Dominican Asociation of Travel And Turism Agencies
Dominican Republic
07.2018

Diploma - Profesional Airline Agent

Dominican Airline School
Dominican Republic
09.2016

Certificate - Receptionist

CENTU
Dominican Republic
10.2009

Diploma - Secretary Bilingual

Technical Center St-Gerard
Haiti
12.2006

Skills

  • Empathy
  • Communication
  • Active listening
  • Professionalism
  • Multilingual
  • Teamwork
  • Adaptability
  • Multitasking Abilities
  • Flexible and Adaptable

Languages

English
Professional Working
French
Full Professional
Spanish
Professional Working
Creole
Native or Bilingual

Timeline

Walmart Rewards Master Card

Alorica Dominicana
2022.09 - 2023.12

Customer Service for Samsung Canada

Alorica
2014.12 - 2022.08

Consultant Secretary

FAES HAITI
2006.12 - 2007.06

Diploma - Travel Agent

Dominican Asociation of Travel And Turism Agencies

Diploma - Profesional Airline Agent

Dominican Airline School

Certificate - Receptionist

CENTU

Diploma - Secretary Bilingual

Technical Center St-Gerard
Dorothy Anaus