Dorothy Ascione
Toms River,NJ
Summary
Detail-oriented receptionist with expertise in managing multi-line phone systems and coordinating meeting logistics. Proven ability to enhance customer relations and ensure organized office operations.
Overview
22
22
years of professional experience
Work History
Receptionist/Front Desk
Whiting Gardens Rehap
Whiting, NJ
03.2023 - 12.2025
- Managed multi-line phone system, directing calls to appropriate departments for prompt resolution.
- Scheduled appointments and coordinated meeting logistics to optimize operational efficiency.
- Addressed patient inquiries and concerns with professionalism, fostering a supportive environment for clients and families.
- Trained new reception staff on procedures and customer service standards to ensure consistent service quality.
- Greeted and assisted visitors, ensuring positive first impressions and efficient service delivery.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist/Front Desk
Whiting Health Care Center
Whiting, N.J.
12.2003 - 03.2023
- Collaborated with healthcare staff to streamline communication between departments, improving workflow efficiency.
- Implemented filing system enhancements, resulting in improved organization and access to patient information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Long Branch High School
Long Branch, N.J.06-1967
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Verbal and written communication
Accomplishments
- Earned "[Award]" in [Year].Brandy Star award in 2005. Employee of the Month in 2010 and again in 2018 (this time for Honesty & Integrity)
- Recognized by customers and [Job Title] for expedient and effective service.
Timeline
Receptionist/Front Desk
Whiting Gardens Rehap
03.2023 - 12.2025
Receptionist/Front Desk
Whiting Health Care Center
12.2003 - 03.2023
High School Diploma -
Long Branch High School
Received The Brandy Star in 2006 and Employee of the Month Twice
The Brandy Star was given when we were owned by Brandywine. It was given for exceptional service and was voted on my residents and co-workers.
The Employee of the Month was also voted on by your peers. It was given to those who showed team spirit and were willing to pitch in and help others when needed.