Dorothy Ball
Strong,AR
Summary
Dedicated professional with extensive experience in phlebotomy and patient care. Recognized for attention to detail, compliance with safety protocols, and commitment to exceptional customer service. Prepared to leverage expertise to enhance laboratory processes and patient experiences.
Overview
28
28
years of professional experience
Work History
Phlebotomist
Laboratory Corporation of America
Burlingten North Carolina
01.1989 - 06.2017
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of patient interactions and sample collection procedures to uphold compliance standards.
- Trained new staff on proper phlebotomy techniques and laboratory protocols to enhance team efficiency.
- Implemented best practices for infection control, contributing to a sterile environment in laboratory settings.
- Collaborated with healthcare professionals to streamline sample processing workflows and improve turnaround times.
- Conducted quality control checks on equipment and supplies to ensure operational readiness and reliability.
- Provided exceptional customer service by addressing patient concerns and answering questions regarding procedures.
- Developed training materials that improved onboarding processes for new phlebotomists, enhancing overall team performance.
Patient Care Technician
South Arkansas Womens Clinic
706 West Grove El Dorado Ar.
01.2003 - 05.2017
- Monitored vital signs to ensure patient safety and comfort.
- Assisted in patient assessments and medical history documentation.
- Supported nursing staff with daily operational tasks and patient care activities.
- Educated patients on post-operative care and medication management.
- Collaborated with healthcare team to improve patient care processes.
- Streamlined inventory management of medical supplies, enhancing efficiency in operations.
- Led initiatives to enhance patient communication, improving overall satisfaction ratings.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Lab/Phlebotomist
Medical Center of South Arkansas
El Dorado, AR
01.1998 - 05.2003
- Performed venipunctures and capillary collections with precision and care.
- Ensured compliance with safety protocols and infection control measures in laboratory settings.
- Maintained accurate patient records and documentation to support seamless workflow.
- Collaborated with healthcare teams to optimize patient experience during blood collection procedures.
- Trained new phlebotomists on best practices and standardized operating procedures.
- Led initiatives to improve patient satisfaction scores related to phlebotomy services.
- Improved patient comfort by employing gentle and efficient venipuncture techniques.
- Implemented more efficient methods for organizing specimen storage, maximizing available space without compromising sample integrity or accessibility for testing purposes.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Developed and implemented strategies to improve phlebotomy processes.
- Provided guidance and support to laboratory personnel.
- Performed laboratory tests to assist physicians in diagnosis.
- Participated in quality assurance and competency assessment initiatives.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
High School Diploma -
Woodlawn High School
Woodlawn AR.05.1982
Skills
- Venipuncture
- Sample collection order
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Quality control
- Specimen handling
- Patient care
Timeline
Patient Care Technician
South Arkansas Womens Clinic
01.2003 - 05.2017
Lab/Phlebotomist
Medical Center of South Arkansas
01.1998 - 05.2003
Phlebotomist
Laboratory Corporation of America
01.1989 - 06.2017
High School Diploma -
Woodlawn High School