Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Location - Type
Work Availability
Accomplishments
Timeline
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Open To Work

Dorothy Barker

Mount Juliet,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Office ManagerCustomer Care RepresentativeTeam SupervisorTechnical Support RepresentativeAdministrative Assistant

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Mount Juliet, TN
Open to relocation: No

Salary Range

55000/yr - 100000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time offFlexible work hours

Summary

Results-driven professional with a strong background in administrative and customer service roles. Skilled in analyzing performance data to enhance operational efficiency and optimize workflows. Experienced in leading teams to meet operational goals and improve customer experiences, with a focus on effective communication and training new hires.

Overview

25
25
years of professional experience

Work History

Coach Apprentice

Asurion
Nashville, TN
06.2025 - 05.2026
  • High-impact leader who steps in to seamlessly cover for coaches during absences ranging from one day to four weeks at a time.
  • Assume full responsibility for team leadership, operational execution and performance ensuring continuity, accountability and momentum.
  • Trained new hires and mentored classes to ensure smooth onboarding and integration into team.
  • Enhanced team performance metrics by implementing effective strategies.
  • Improved individual experts sales performance.
  • Prepare and deliver weekly coachings and create accurate documentation.
  • Documented feedback promptly per company expectations and delivered in-person and written feedback to experts to support performance improvement.
  • Accurately analyze data to ensure expert is meeting standards.
  • Analyze experts' interactions in order to maintain company expectations and excel those expectations.
  • Assisted team with daily operations and problem-solving to enhance workflow and address challenges effectively.
  • Asurion Tech Repair & Solutions | Nashville, TN

Protech Expert, Technical Support and Sales Representative

Asurion
Nashville, TN
06.2020 - 06.2025
  • Provided technical assistance to AT&T and Verizon customers, ensuring high customer satisfaction while promoting Asurion Home Device Protection plans.
  • Resolved technical issues for customers' personal devices by evaluating concerns, identifying solutions, and assisting with troubleshooting steps.
  • First level of tech support to provide solutions to issues that impact cellular connections to AT&T.
  • Consistently exceed metrics for call measurements and sales goals.
  • Consistently at the top of rankings for team and unit.
  • Ranked 6 out of 202 experts at year end.
  • Named 'Hero of the month', one of 5 top performers.
  • Delivered consistent, high-quality customer service, enhancing customer experiences and loyalty.
  • Navigated company software and web-based search engines to efficiently troubleshoot and resolve customer issues.
  • Experienced in Citrix, Soluto and Twilio systems as well as proprietary software for AT&T and Verizon.
  • Demonstrated exceptional performance in training class, securing top position.
  • Learn the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
  • Asurion | Nashville, TN

Office Manager

Hillside Estates Condominium Association
Derry, NH
12.2013 - 06.2020
  • Oversee daily office operations for busy 264 unit condominium association.
  • Directly responsible for problem solving for common areas of 12 buildings and surrounding property.
  • Manage staff of 4 plus various vendors as needed.
  • Direct point of contact for board of directors, unit owners and residents.
  • Compost and draft all correspondence and reports for Board of Directors.
  • Negotiate pricing with vendors regarding maintenance and improvement project. Prepare proposals and contracts.
  • Prepare specifications, solicit bids and approve subcontracts for building services.
  • Communicate regularly with key on and off site owner contacts to achieve satisfaction with building and services.
  • Established and maintained systems to report and track maintenance needs.
  • Coordinate with maintenance and housekeeping staff on maintenance and upkeep.
  • Responded timely to all resident and owner complaints and requests.

Retail Sales Representative

Acosta Sales & Marketing
Marlborough, MA
08.2010 - 11.2013
  • Represented various top manufacturers to convenience store owners in order to expand the brands footprint at the store level.
  • Reviewed current services and expanded sales opportunities.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchange practices.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Ensured products were accurately shelved according to approved planograms.
  • Trained new associates as needed.
  • Consistently surpassed sales quotas.
  • Provided excellent customer service to both the customer and client.

Licensed REALTOR/Advertising Assistant

Valley Inc. REALTORS
Topeka, KS
05.2001 - 12.2003
  • Served as part-time REALTOR and advertising assistant to top-producing REALTOR, supporting sales and marketing initiatives.
  • Assisted clients in navigating the home-buying process as a licensed buyer's agent.
  • Drafted contracts and facilitated closing process to ensure timely transactions.
  • Planned and executed marketing strategies, including home measurements, photography, and website development, to enhance property visibility.

Education

High School Diploma -

Auburn University
Auburn, AL
01-1987

High school diploma or GED -

Skills

  • Problem analysis
  • Customer service excellence
  • Project coordination experience
  • Training development
  • Sales strategies and execution
  • Analysis and problem-solving
  • Relationship management
  • Team collaboration
  • Time management
  • Microsoft Office proficiency
  • Project coordination
  • Motivational coaching
  • Interpersonal communication
  • Accounts receivable processing
  • Operating systems knowledge
  • Relationship management skills
  • Task prioritization
  • Planogram implementation
  • Performance evaluation

Additional Information

Authorized to work in the US for any employer

Location - Type

Mt Juliet, Tennessee

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Received numerous commendations from supervisors for team building, mentoring and leadership skills.
  • Facilitated team metrics by enacting coaching skills to provide feedback to team.
  • Directed training program to achieve high performing metrics.
  • Supervised team of 10-15 staff members.
  • Collaborated with team of 10 in the development of New Technology.
  • Achieved Hero of the Month through effectively helping with Supporting teams to success.

Timeline

Coach Apprentice

Asurion
06.2025 - 05.2026

Protech Expert, Technical Support and Sales Representative

Asurion
06.2020 - 06.2025

Office Manager

Hillside Estates Condominium Association
12.2013 - 06.2020

Retail Sales Representative

Acosta Sales & Marketing
08.2010 - 11.2013

Licensed REALTOR/Advertising Assistant

Valley Inc. REALTORS
05.2001 - 12.2003

High School Diploma -

Auburn University

High school diploma or GED -

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Dorothy Barker