Microsoft Office Suite
Stephanie Di Gianno
Technical Support Expert
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Coach Apprentice
Asurion
Orlando , FL
03.2022 - Current
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
- Provided knowledgeable, friendly service to increase customer retention.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Technical Support Expert
Asurion
Orlando , FL
01.2020 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
Administrative Client Liaison
John Fletcher Industries LLC
Orlando , FL
03.2018 - Current
- Completed administrative tasks such as receiving and processing documents, submitting payments and distributing correspondence.
- Communicated with clients regarding account services, statements, and balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Developed and updated tracking spreadsheets using Software.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Responded to customer calls and emails to answer questions about products and services.
Inbound Reservation Agent
Holiday Inn Club Vacations
Orlando , FL
05.2017 - 07.2019
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Used coordination and planning skills to achieve results according to schedule.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Web Design Associates - Graphics And Web Design
The Art Institute of Pittsburgh
Pittsburgh, PA 01.2018 - 01.2019
Certification In Python Programming - Software Engineering
Python4Everyone
Online 08.2022 - Current
Skills
Multitasking Abilities
undefinedSoftware
Adobe Suite
SALESFORCE
Constant Contact, Aweber and Getresponse email marketing platforms
Wordpress
Timeline
Certification In Python Programming - Software Engineering
Python4Everyone
08.2022 - Current
Coach Apprentice
Asurion
03.2022 - Current
Technical Support Expert
Asurion
01.2020 - Current
Administrative Client Liaison
John Fletcher Industries LLC
03.2018 - Current
Web Design Associates - Graphics And Web Design
The Art Institute of Pittsburgh
01.2018 - 01.2019
Inbound Reservation Agent
Holiday Inn Club Vacations
05.2017 - 07.2019
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