Microsoft Office Suite
Stephanie Di Gianno
Technical Support Expert
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Coach Apprentice
Asurion
Orlando , FL
03.2022 - Current
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
- Provided knowledgeable, friendly service to increase customer retention.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Technical Support Expert
Asurion
Orlando, FL
01.2020 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
Administrative Client Liaison
John Fletcher Industries LLC
Orlando , FL
03.2018 - Current
- Completed administrative tasks such as receiving and processing documents, submitting payments and distributing correspondence.
- Communicated with clients regarding account services, statements, and balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Developed and updated tracking spreadsheets using Software.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Responded to customer calls and emails to answer questions about products and services.
Inbound Reservation Agent
Holiday Inn Club Vacations
Orlando, FL
05.2017 - 07.2019
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Used coordination and planning skills to achieve results according to schedule.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Web Design Associates - Graphics And Web Design
The Art Institute of Pittsburgh
Pittsburgh, PA 01.2018 - 01.2019
Certification In Python Programming - Software Engineering
Python4Everyone
Online 08.2022 - Current
Skills
Multitasking Abilities
Continuing education
Training and Development
Active Listening
Written Communication
Clerical Support
Decision-Making
Attention to Detail
Google Workspace
Good Telephone Etiquette
Video recording
Technology-savvy
Planning and Coordination
Data Entry
Interpersonal Communication
MS Office
WordPress knowledge
Articulate communications
Editing proficiency
Team contribution
Marketing communications expertise
Editing and review
Proofreading
Keyword optimization
Strategic planning
Organization and Time Management
Software
Adobe Suite
SALESFORCE
Constant Contact, Aweber and Getresponse email marketing platforms
Wordpress
Timeline
Certification In Python Programming - Software Engineering
Python4Everyone
08.2022 - Current
Coach Apprentice
Asurion
03.2022 - Current
Technical Support Expert
Asurion
01.2020 - Current
Administrative Client Liaison
John Fletcher Industries LLC
03.2018 - Current
Web Design Associates - Graphics And Web Design
The Art Institute of Pittsburgh
01.2018 - 01.2019
Inbound Reservation Agent
Holiday Inn Club Vacations
05.2017 - 07.2019