Justin Moore
Orlando,FL
Summary
Experienced phone sales professional with over a decade of expertise in lead qualification, appointment setting, and establishing rapport remotely. Skilled in probing for customer needs, steering conversations towards solutions, and adept at navigating high-volume call settings with ease. Proficient in CRM systems and technology-savvy, ready to excel in any fast-paced sales environment.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Asurion
04.2023 - 06.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
Acquisition Specialist
KeyGlee
09.2022 - 02.2023
- Performed program management review and surveillance activities.
- Tracked and monitored progress on delivery orders or contracts.
- Oversaw contractor performance to encourage compliance with contractual standards.
- Reviewed requests for payments under performance-based payment clause.
Mechanic
Army
12.2014 - 09.2017
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Education
Tech Sales
Careerist
03-2024
Salesforce 101
Udemy
03-2024
Skills
- Problem-solving skills
- Sales development
- Persuasion techniques
- Customer service
- Building rapport
- Teamwork and collaboration
- Contact follow-up
- Conflict resolution
- Listening skills
- Cold calling
Timeline
Technical Support Representative
Asurion
04.2023 - 06.2024
Acquisition Specialist
KeyGlee
09.2022 - 02.2023
Mechanic
Army
12.2014 - 09.2017
Tech Sales
Careerist
Salesforce 101
Udemy
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