Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Brown

Waco,TX

Summary

Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Account Manager

Hewitt Nursing & Rehab
Hewitt, Texas
10.2021 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.

Production Line Operator

Cargill
Waco, Texas
04.2018 - 10.2021
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Boxed, labeled and transported items to support assembly operations.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assisted quality assurance by inspecting items and removing defective parts.

Private Caregiver

Visiting Angels
Waco, Texas
04.2012 - 05.2015
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Shift Manager

Burger
Waco, Texas
05.2015 - 07.2018
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

A.J.Moore Academy
Waco Texas
05.2004

Skills

  • Account acquisition
  • Account verification
  • Order management
  • Goal Setting
  • Staff Management
  • Relationship building and management
  • Business Development
  • Team Training
  • Strategic planning
  • Key Performance Indicators
  • Job inspections
  • Coaching and mentoring
  • Verbal and written communication

Timeline

Account Manager

Hewitt Nursing & Rehab
10.2021 - Current

Production Line Operator

Cargill
04.2018 - 10.2021

Shift Manager

Burger
05.2015 - 07.2018

Private Caregiver

Visiting Angels
04.2012 - 05.2015

A.J.Moore Academy

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