DOROTHY BURGESS
BRUNSWICK,OH
Summary
Dynamic CDCA Counselor with a proven track record at Oriana House Inc., excelling in crisis intervention and empathy development. Enhanced client satisfaction by 30% through effective treatment planning and rapport building. Adept at conducting biopsychosocial assessments and fostering client empowerment, driving successful recovery outcomes.
Personable and empathetic, with genuine passion for helping others achieve emotional well-being. Possesses foundational understanding in psychological principles and effective communication techniques, with focus on active listening and problem-solving. Committed to fostering positive change and providing support to individuals in need.
Knowledgeable with solid track record in providing compassionate and effective counseling services. Leveraged therapeutic techniques to support clients in overcoming personal challenges and improving mental health. Demonstrated proficiency in active listening and emotional intelligence, fostering safe and supportive environment for clients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CDCA Counselor
Oriana House Inc.
10.2024 - 10.2025
- Assisted individuals in developing coping strategies to address personal challenges.
- Facilitated group therapy sessions to promote peer support and shared experiences.
- Conducted intake assessments to evaluate client needs and establish treatment plans.
- Collaborated with multidisciplinary teams to enhance client care and service delivery.
- Provided crisis intervention support to individuals in distress, ensuring safety and well-being.
- Maintained accurate documentation of client progress and treatment outcomes for review.
- Educated clients on available resources to support long-term recovery goals.
- Engaged in ongoing training to refine counseling techniques and improve service effectiveness.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Education
Associate of Science - Drug And Alcohol Addiction
Lorain County Community College
Elyria, OH05-2026
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- HIPAA
- Self-care strategies
- Building rapport
- Client advocacy
- Crisis intervention techniques
- Behavior monitoring
- Career counseling
- Crisis response
- Psychoeducation
- Adept at conflict resolution
- Anger management
- Client records management
- Adolescent counseling
- Treatment Planning
- Treatment plans
- Biopsychosocial assessments
- Empathy development
- Relapse prevention
Certification
- NCPS - National Certified Peer Specialist
Timeline
CDCA Counselor
Oriana House Inc.
10.2024 - 10.2025
Associate of Science - Drug And Alcohol Addiction
Lorain County Community College