Dorothy Burns
Detroit,MI
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Transportation Equipment Operator
City of Detroit
11.2023 - 04.2024
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Provided passenger assistance, collected fares and offered schedule and route information.
Data Entry Specialist
Forge Industrial Staffing
05.2022 - 12.2022
- Corrected data entry errors to prevent duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input
Customer Service Representative
CMS Federal Marketplace, MAXIMUS Federal
12.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records while processing over 50 applications for healthcare services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Medical Customer Service Representative
McGrath Systems
12.2019 - 03.2020
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed clerical duties and tasks for clinic administration.
- Provided primary customer support to internal and external customers in call center environment successfully completing over 150 calls daily.
EMR Remote Processor
CIOX Health (Remedy Staffing Solutions)
07.2017 - 09.2018
- Entered over 200 EMR data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records to enable processor activity and performance monitoring.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Senior Customer Service Advocate
UnitedHealth Group
01.2016 - 07.2017
- Resolved customer service issues using company processes and policies and provided updates to customers while exceeding quotas of 100 calls daily.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Appointment Scheduler
Cardiovascular Consultants, LTD
07.2012 - 03.2015
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled over 200 patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Education
Certificate of Completion - A+, Networking +, Linux, Cybersecurity, MCSA
Computer Networking Centers
Livonia, MI01.2024
Skills
- Customer Service: 20 years of experience delivering exceptional service, with strong communication and organizational skills
- Healthcare Expertise: Knowledgeable in cardiac and vascular procedures, adept at navigating EMR and EHR software
- Software Proficiency: Skilled in Next Generation Desktop, Atlas, Amazon Web Services, Microsoft Office Suite
- HIPAA Compliance: Familiar with HIPAA regulations and guidelines
- CRM Systems: Proficient in Salesforce, Allscripts, and various Epic Care applications
- Leadership and Team Building: Demonstrated leadership abilities with experience in team building and collaboration
- Data Entry: Experience in accurate and efficient data entry tasks
- Work Coordination
Certification
- Computer Networking Certification 01/2024
- CDL B, Passenger and Air Brakes 03/2024
- TEO Certification, City of Detroit 03/2024
Timeline
Transportation Equipment Operator
City of Detroit
11.2023 - 04.2024
Data Entry Specialist
Forge Industrial Staffing
05.2022 - 12.2022
Customer Service Representative
CMS Federal Marketplace, MAXIMUS Federal
12.2021 - 03.2022
Medical Customer Service Representative
McGrath Systems
12.2019 - 03.2020
EMR Remote Processor
CIOX Health (Remedy Staffing Solutions)
07.2017 - 09.2018
Senior Customer Service Advocate
UnitedHealth Group
01.2016 - 07.2017
Medical Appointment Scheduler
Cardiovascular Consultants, LTD
07.2012 - 03.2015
Certificate of Completion - A+, Networking +, Linux, Cybersecurity, MCSA
Computer Networking Centers