Dorothy Carrillo
Corpus Christi
Summary
Compassionate professional with background as Special Attendant. Equipped with experience in providing personal care, ensuring safety and comfort, and facilitating daily living activities for clients of diverse needs. Demonstrates strong skills in communication, problem-solving, and time management. Past roles highlight commitment to enhancing client quality of life through compassionate care and assistance.
Overview
21
21
years of professional experience
1989
1989
years of post-secondary education
Work History
Special Attendant
AccentCare
Corpus Christi
2011.11 - Current
- Assisted patients with daily living activities and personal care.
- Maintained a clean and safe environment for clients and staff.
- Fostered a compassionate atmosphere to enhance patient comfort and wellbeing.
- Provided emotional support and encouragement to clients during difficult times.
- Assisted individuals with physical disabilities in completing daily tasks, such as dressing and grooming.
- Ensured that all necessary supplies were available for client use.
- Encouraged clients to participate in leisure activities to promote socialization skills.
- Performed light housekeeping duties, including laundry, vacuuming and meal preparation.
- Respected the privacy of each client by maintaining confidentiality of information shared.
- Adhered to all state regulations related to patient care procedures.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Insurance Manager
Tapia Insurance Agency
Corpus Christi
2004.12 - 2009.12
- Managed daily operations of insurance policies and client accounts.
- Oversaw compliance with industry regulations and company policies.
- Analyzed client needs to recommend appropriate insurance solutions.
- Coordinated communication between clients and insurance carriers effectively.
- Reviewed claims and resolved disputes between clients and insurers promptly.
- Monitored industry trends related to insurance products and services, providing feedback on new opportunities or threats.
- Conducted periodic reviews of policy forms and endorsements to make sure they are up-to-date.
- Responded promptly to inquiries from regulatory authorities regarding policy changes or other matters pertaining to compliance requirements.
- Maintained records of all transactions related to the purchase and sale of policies.
- Reviewed customer complaints regarding service issues or potential fraudulent activity.
- Established relationships with third party vendors who provide specialized services such as actuarial or legal support.
- Analyzed existing policies and coverage levels to ensure compliance with changing regulations.
- Ensured that all required documents were properly completed prior to issuance of policies.
- Negotiated with underwriters to obtain best terms for clients' insurance needs.
Education
Roy Miller High School
Corpus Christi, TXSkills
- Patient care
- Personal hygiene assistance
- Health monitoring
- Daily living assistance
- Conflict resolution
- Health regulations compliance
- Client communication
- Trust building
- Reporting and documentation
- Exceptional communication
- Disability awareness
- Professional boundaries
- Community integration
- Continuous improvement
- Patient confidentiality
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Special Attendant
AccentCare
2011.11 - Current
Insurance Manager
Tapia Insurance Agency
2004.12 - 2009.12
Roy Miller High School