DERELLE DAWSON
Birmingham
Summary
Proven Technician at Mercedes, adept in troubleshooting and complex repairs, showcasing exceptional attention to detail and customer service skills. Cultivated strong relationships across roles, enhancing safety and efficiency. Demonstrated adaptability and organization, mastering new technologies and contributing to a positive work environment. Achieved significant improvements in operational safety and service delivery.
Overview
18
18
years of professional experience
Work History
Technician
Mercedes
2022.05 - 2024.06
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
CDL A OTR Driver
Heavy Weight Enterprises
2017.11 - 2018.05
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
CDL A OTR Driver
PANTHER PREMIUM LOGIDTIC
2016.03 - 2017.11
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
Security Officer
Park And Recreation
2009.04 - 2016.03
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Officer
MURRAY GUARDS
2008.05 - 2009.04
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Unarmed Security Officer
Nationwide Security Solutions Inc.
2006.04 - 2007.06
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Associate in Electronics Engineering Technology - WALDING
FORTIS COLLEGE
Birmingham, AL11.2020
CDL - CDL
Virginia College - Birmingham
Birmingham, AL05.2015
No Degree - Criminal Justice
T.A. Lawson State Community College
Birmingham, AL09.2005
High School Diploma -
Woodlawn High School
Birmingham, AL06.2003
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Timeline
Technician
Mercedes
2022.05 - 2024.06
CDL A OTR Driver
Heavy Weight Enterprises
2017.11 - 2018.05
CDL A OTR Driver
PANTHER PREMIUM LOGIDTIC
2016.03 - 2017.11
Security Officer
Park And Recreation
2009.04 - 2016.03
Security Officer
MURRAY GUARDS
2008.05 - 2009.04
Unarmed Security Officer
Nationwide Security Solutions Inc.
2006.04 - 2007.06
Associate in Electronics Engineering Technology - WALDING
FORTIS COLLEGE
CDL - CDL
Virginia College - Birmingham
No Degree - Criminal Justice
T.A. Lawson State Community College
High School Diploma -
Woodlawn High School
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