Dorothy Develyn Norton
Washington
Summary
Certified Medical Assistant and Medical Coder with robust experience in healthcare. Proven ability to enhance patient flow and reduce wait times through effective policy implementation and team leadership. Skilled in developing test plans, executing test cases, and ensuring compliance with industry standards.
Overview
20
20
years of professional experience
Work History
Sr. Test Analyst
Echelon Services, LLC.
Vienna
04.2022 - Current
- Contributed as a team member of the DT & T Team for DHMSM Contract Support.
- Team Lead and tester evaluating the functionality of RevCycle system along with 3M 360 in MHS Genesis.
- Develop comprehensive test plans and strategies tailored to project requirements and objectives.
- Execute manual and automated test cases, ensuring thorough coverage of functional and non-functional requirements.
- Identify, document, and track software defects, working closely with development teams to facilitate timely resolution.
- Documented defects identified during testing and provided updates on workarounds and retests, maintaining clear communication of testing status.
- Analyze test results and provide detailed reports and recommendations to stakeholders to understand project scope requirements.
- Delivered coding expertise and revenue cycle insights, enhancing collaboration and effectiveness of testing teams.
- Ensure compliance with industry standards and government regulations throughout the testing process.
- Mentored and guided junior test analysts, promoting a culture of quality and excellence within the team.
Remote Government Coder – 1099 coder – West Point
Integrated Management Strategies
Alexandria
09.2021 - Current
- Accurately code, review, and post all encounters to MHS/DoD guidelines for assigned clinics:
- Family Practice - Orthopedics - Podiatry - Pediatrics
- Developed coding solutions for various management strategies and operational needs.
- Collaborated with cross-functional teams to enhance software functionality and user experience.
- Analyzed system requirements to create efficient coding specifications and documentation.
Remote Coder SME/Tester
Nolij Consulting, LLC.
Vienna
07.2021 - 04.2022
- Tester evaluating the functionality of RevCycle system along with 3M 360 in MHS Genesis.
- Facilitated testing process by sharing coding and revenue cycle expertise with team members.
- Execute manual and automated test cases, ensuring thorough coverage of functional and non-functional requirements.
- Identify, document, and track software defects, working closely with development teams to facilitate timely resolution.
- Reported defects found during testing along with updates on identified workarounds.
- Developed test plans and strategies aligned with project requirements and objectives.
- Analyzed test results, providing detailed reports and recommendations to stakeholders for clarity on project scope.
- Team member of the DT & T Team – DHMSM Contract Support
Patient Registration Services Manager
Wills Memorial Hospital
Washington
11.2020 - 07.2021
- Supervised Emergency and Outpatient Registration Services, ensuring smooth patient flow and compliance with hospital standards
- Developed and implemented registration policies to enhance operational efficiency and standardize procedures
- Assisted with registration, precertification, and verification procedures, improving accuracy and reducing patient wait times
- Established staff schedules and managed payroll processes for accurate employee compensation.
Remote Government Coder
Mindseeker
Ashburn
05.2020 - 08.2020
- Coded, reviewed, and posted encounters according to MHS/DoD guidelines for assigned clinics.
- Managed coding for family practice, behavioral health, pediatrics, physical therapy, and internal medicine.
Remote Government Coder
AMN Healthcare Inc. (Peak Health Solutions)
Tampa
06.2018 - 05.2020
- Delivered accurate coding support across family practice, behavioral health, pediatrics, physical therapy, and internal medicine clinics to ensure compliance with healthcare standards.
- Accurately code, review, and post all encounters to MHS/DoD guidelines for assigned clinics:
- Supported supervisor with targeted tasks to improve team workflow and coordination.
Medical Records Technician (Coder)
Department of Defense - US Army - Dwight D. Eisenhower Army Medical Center
Fort Gordon
08.2016 - 06.2018
- Coded, reviewed, and posted encounters per MHS/DoD guidelines for assigned clinics, ensuring compliance and accuracy.
- - Family Practice - Oncology/Hematology - Interventional Radiology - Vascular Surgery - Rheumatology - Nephrology - Infectious Disease - Endocrinology - Dermatology - Ophthalmology - Optometry - Plastics - Cardiothoracic - Orthopedics
- Generated compliance and delinquency reports for designated clinics, addressing provider inquiries regarding report details and coding practices.
Billing Auditor II - Coder / Certified Medical Assistant/Lead Medical Assistant
University Hospital
Augusta
11.2006 - 08.2016
- Accurately code, review, and post all charges for multiple practices:
- - Prompt Care/Urgent Care - Internal Medicine - General Surgery - Hospitalist (Inpatient/Outpatient) - Family Practice - Gastroenterology - Critical Care - Vascular - Cardiology - Workers Comp Claims
- Processed claim edits and appeals, posted payments, and coordinated with insurance companies to resolve denied claims.
- Collaborated with insurance companies, drafted Medical Necessity Letters, and partnered with Accounts Receivable to resolve denied claims.
- Assisted with the testing and set up of ICD-10 billing to Medicare and other Commercial carriers through hour billing clearinghouses/billing software during the transition from ICD-9 to ICD-10.
- Assisted with the Epic team to help with the transition of updating the ICD-10 codes for our providers.
- Worked with Providers and staff on documentation and unspecified code use to avoid returned claims.
- Trained both remote and in-house auditors/coders
- Trained new medical assistants and supported new MDs in system training.
- Provided support and guidance to hospitalists and prompt care offices on patient care processes.
- Triaged patients' phone calls and called back patients to explain treatments and answers from the physician.
- Called insurance companies to get required prior authorizations/precertification for procedures and medications.
- Worked the Front Office when needed and completed end of day close. (balancing cash drawers, making deposits, end of day reports)..
Education
Associates Applied Science - Management
Augusta Technical College
08-2015
Medical Coding & Healthcare Provider Certificate -
Augusta Technical College
06-2011
Medical Assisting Diploma -
Augusta Technical College
12-2000
Emergency Medical Technician - BASIC -
Aiken Technical College
06-1994
Skills
- Test plan creation
- Test strategy formulation
- Test case implementation
- Automated test execution
- Defect management
- Regulatory compliance
- Medical coding
Timeline
Sr. Test Analyst
Echelon Services, LLC.
04.2022 - Current
Remote Government Coder – 1099 coder – West Point
Integrated Management Strategies
09.2021 - Current
Remote Coder SME/Tester
Nolij Consulting, LLC.
07.2021 - 04.2022
Patient Registration Services Manager
Wills Memorial Hospital
11.2020 - 07.2021
Remote Government Coder
Mindseeker
05.2020 - 08.2020
Remote Government Coder
AMN Healthcare Inc. (Peak Health Solutions)
06.2018 - 05.2020
Medical Records Technician (Coder)
Department of Defense - US Army - Dwight D. Eisenhower Army Medical Center
08.2016 - 06.2018
Billing Auditor II - Coder / Certified Medical Assistant/Lead Medical Assistant
University Hospital
11.2006 - 08.2016
Associates Applied Science - Management
Augusta Technical College
Medical Coding & Healthcare Provider Certificate -
Augusta Technical College
Medical Assisting Diploma -
Augusta Technical College
Emergency Medical Technician - BASIC -
Aiken Technical College