DOROTHY FRIED
Turlock
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
27
27
years of professional experience
Work History
Store Manager
DD's Discounts
Turlock, CA
02.2025 - Current
- Streamlined checkout processes to enhance customer satisfaction and reduce wait times.
- Collaborated with corporate teams to align local strategies with overall business objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Marshalls Store
Tracy, CA
11.2023 - 02.2025
- Led store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Developed and trained team members on customer service best practices.
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Executed promotional events, driving customer engagement and sales growth.
- Conducted regular staff performance evaluations, fostering professional development.
STORE MANAGER
Big Lots
Turlock, CA
06.2021 - 10.2023
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
STORE MANAGER
Harbor Freight
Madera, CA
07.2020 - 07.2021
- Established efficient inventory management system to maximize sales and reduce costs.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
STORE MANAGER
Staples
Turlock, CA
02.2019 - 07.2020
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
STORE MANAGER
Lowes
Turlock, CA
09.2003 - 11.2018
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
DEPARTMENT MANAGER
Marshalls
Visalia, CA
07.1999 - 01.2002
- Maximized sales and long-term profitability to achieve department goals.
- Maintained knowledge of product ranges and services to improve customer experience.
- Developed comprehensive reports outlining key metrics such as sales figures, expenses.
Education
Diploma - Business Administration
University of North Carolina at Chapel Hill
Chapel Hill, NC, US01-2015
High School Diploma - undefined
Sierra Vista High
Tulare, CA06-1998
Skills
- Promotions Programs
- POS Inventory System Operation
- Employee Motivation
- Accurate Cash Handling
- Customer Service Process Improvement
- Inventory Management
- Goals and Performance
- Customer Experience Management
- Store Opening and Closing Procedures
Timeline
Store Manager
DD's Discounts
02.2025 - Current
Store Manager
Marshalls Store
11.2023 - 02.2025
STORE MANAGER
Big Lots
06.2021 - 10.2023
STORE MANAGER
Harbor Freight
07.2020 - 07.2021
STORE MANAGER
Staples
02.2019 - 07.2020
STORE MANAGER
Lowes
09.2003 - 11.2018
DEPARTMENT MANAGER
Marshalls
07.1999 - 01.2002
High School Diploma - undefined
Sierra Vista High
Diploma - Business Administration
University of North Carolina at Chapel Hill