Dorothy Gayden
La Vergne,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
PepsiCo
02.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Merchandiser
PepsiCo
10.2024 - 02.2025
- Organized displays according to company standards and specifications.
- Built effective partner store relationships to improve customer satisfaction.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Warehouse Receiving Manager
Manhead Merchandise
06.2023 - 09.2024
- Provided training and guidance to staff on proper handling techniques for merchandise items.
- Developed efficient procedures for receiving, storing, and distributing materials, and resolved discrepancies between physical counts and computer-generated reports.
- Supervised a team of 6 to 10 warehouse personnel in the receipt and storage of goods, and collaborated with other departments on special projects related to receiving processes.
- Conducted regular cycle counts to verify the accuracy of inventory records, and restructured warehouse picking locations, reserving slots to achieve maximum employee productivity.
Warehouse Associate
Geodis Logistics
09.2022 - 01.2023
- Reviewed inventory sheets against the shipments received, and alerted the manager of discrepancies.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Read computer-generated move tickets, put-away labels, and delivery labels to properly move merchandise.
- Assisted coworkers with special projects to learn new tasks, while gaining additional responsibilities.
Customer Fulfillment Associate
HD Supply
09.2021 - 06.2022
- Received and counted stock items, recorded data manually, and used a computer for inventory.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- I completed the shipping paperwork, attached the appropriate labels, and scanned the barcodes for tracking.
Contact Tracer
Xtend Healthcare
12.2020 - 09.2021
- Followed the set protocol for contacting assigned, newly diagnosed COVID-19 case patients, and documented contact attempts and timeframes.
- Leveraged a scripted template to guide the interview process, ask required questions, and conduct interactions with professionalism and empathy.
- Educated clients on options to assist in making informed decisions.
- Furnished case patients with contact information outlined in the TN protocol for the local health department to support contact tracing.
Front Desk Associate
City of Murfreesboro Parks and Recreation Department
11.2017 - 08.2020
- Welcomed patrons to the facility by engaging in friendly conversations while conducting the check-in process.
- Answered phones to respond to customer inquiries, and transferred calls to appropriate staff members.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Wrote incident reports, daily activity logs, and other documents as requested by management.
Education
Some College (No Degree) - Physical Therapy
Middle Tennessee State University
Murfreesboro, TNCertificate in Continue Education - Paramedical Examiner
Enlightenment Learning
Bessemer, AL11-2024
Certificate of Completion - Health Insurance Portability & Accountability Act
Enlightenment Learning
Bessemer, AL10-2024
Certificate of Completion - OSHA, Bloodborne Pathogens & Infection Control
Enlightenment Learning
Bessemer, AL09-2024
Skills
- Visual inspection
- Customer service
- Healthcare insurance systems
- Multitasking and time management
- Data entry
- Venipuncture
- Phlebotomy
- Medical terminology
- Blood sampling
- EHR systems
- Computer skills
- Microsoft Excel
Education and Training
other,other,other,other,true,other
Timeline
Administrative Assistant
PepsiCo
02.2025 - Current
Merchandiser
PepsiCo
10.2024 - 02.2025
Warehouse Receiving Manager
Manhead Merchandise
06.2023 - 09.2024
Warehouse Associate
Geodis Logistics
09.2022 - 01.2023
Customer Fulfillment Associate
HD Supply
09.2021 - 06.2022
Contact Tracer
Xtend Healthcare
12.2020 - 09.2021
Front Desk Associate
City of Murfreesboro Parks and Recreation Department
11.2017 - 08.2020
Certificate in Continue Education - Paramedical Examiner
Enlightenment Learning
Certificate of Completion - Health Insurance Portability & Accountability Act
Enlightenment Learning
Certificate of Completion - OSHA, Bloodborne Pathogens & Infection Control
Enlightenment Learning
Some College (No Degree) - Physical Therapy
Middle Tennessee State University