SAMANTHA STRYDOM
Oshkosh,USA
Summary
Dynamic Administrative Manager with over 9 years of experience in optimizing office operations, coordinating staff, managing budgets, overseeing payroll, and delivering exceptional customer service while driving process improvements. Proven track record in enhancing administrative efficiency, supporting cross-functional teams, and maintaining accurate financial and employee records. Strong commitment to quality assurance and compliance with industry standards, consistently achieving high-quality outcomes through effective team collaboration and adaptability to evolving needs. Expertise in inspections, process enhancements, and documentation, complemented by a reputation for integrity, problem-solving skills, and exceptional communication abilities.
Overview
13
13
years of professional experience
Work History
Administrative Manager
LvN Maintenance and Electrical
12.2015 - 11.2024
- Managed daily office operations to support efficient workflow, timely project completion, and strong internal coordination.
- Created and implemented administrative procedures that improved accuracy, consistency, and overall office efficiency.
- Coordinated schedules, meetings, and appointments across departments to streamline operations and improve time management.
- Oversaw front desk and client-facing operations, ensuring professional service and a welcoming environment for visitors and customers.
- Handled multi-line phone communications and directed inquiries efficiently to appropriate departments.
- Maintained accurate records for client interactions, administrative documentation, payroll, and financial transactions.
- Supported budget preparation and expense tracking, helping leadership allocate resources effectively.
- Processed payroll while maintaining confidentiality and supporting compliance with applicable policies and procedures.
- Monitored vendor payments and invoices, helping maintain organized accounts and positive supplier relationships.
- Assisted with financial reporting and audits by reviewing records, identifying discrepancies, and improving documentation accuracy.
- Developed and delivered staff training on office procedures, customer service expectations, and company policies.
- Mentored junior team members to strengthen performance, consistency, and accountability.
- Collaborated across departments to address operational challenges and keep projects moving on schedule.
- Contributed to process improvements and service initiatives that enhanced organizational performance and customer satisfaction.
- Completed Monthly payroll for 16 employees.
Quality Assurance Inspector
Normellas Steel Fabrication
01.2012 - 07.2015
- Performed quality inspections on products to verify compliance with industry standards.
- Established and executed quality control procedures to optimize operational efficiency.
- Collaborated with production teams to identify and resolve quality issues proactively.
- Analyzed data from quality audits to drive continuous improvement initiatives.
- Managed multiple calls and emails everyday with customers and Laborers
- Oversaw calibration of testing equipment to maintain accuracy and reliability in assessments.
- Rejected materials, components, and finished products and documented reasons.
- Managed relationships with third-party inspection service providers, coordinating schedules and leveraging expertise as needed to maintain high-quality standards throughout production cycles.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Managed document control processes, ensuring compliance with quality assurance standards.
- Developed and maintained document templates to streamline quality documentation workflow.
- Assisted in preparing for external audits by maintaining thorough documentation records, leading to successful audit outcomes with minimal findings.
- Coordinated on-site and off-site inspections, identifying potential hazards and enforcing regulations.
- Collaborated with production teams to identify and resolve quality issues effectively.
- Developed and implemented inspection protocols to enhance accuracy in quality assessments.
- Trained new inspectors on quality control procedures and best practices.
- Used calipers and micrometer measuring instruments.
- Kept detailed records of quality and imperfect products.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
Education
Certificate - Events Management
Varsity College
South Africa01-2015
Hair Dressing and Advanced Beauty Training
Hydro International College
South AfricaSkills
- Office Administration
- Office Management
- Staff Supervision
- Scheduling and Coordination
- Customer Service Management
- Payroll Processing
- Budget Tracking
- Financial Recordkeeping
- HR Support
- Process Improvement
- Training and Onboarding
- Relationship Building
- Organization and Multitasking
- Microsoft Office Suite
- Critical Thinking
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Quality inspections
- Quality management
- File management
- Defect tracking
- Visual inspection
- Quality control tools
- Product inspection
- Measurement techniques
- Blueprint reading
- Sample collection
- QA planning
- Quality control
- Inspections and reviews
- Audit coordination
- Materials testing
- Employee supervision
- Inspection documentation
- Color matching
- Equipment calibration
- Compliance enforcement
- Raw materials inspection and testing
- Decision-making
- Rejected materials disposal
- Item sorting
Timeline
Administrative Manager
LvN Maintenance and Electrical
12.2015 - 11.2024
Quality Assurance Inspector
Normellas Steel Fabrication
01.2012 - 07.2015
Certificate - Events Management
Varsity College
Hair Dressing and Advanced Beauty Training
Hydro International College