Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rozlyn Peeples

Baltimore,MD

Summary

Tenacious and organized Administrative Assistant Manager with over 7 years of demonstrated customer service, real estate sales, and problem solving experiences in goal oriented and results driven work environments. Maintains effective flow of communication between teams and senior leaders, as well as significant improvements to project management, internal systems, and team productivity. Researches and processes data in a timely and thoughtful manner. A reactive leader who is known to complete complex tasks promptly during emergencies that require a quick turnaround. Typing speed 55 WPM.

Technically savvy and detail-oriented professional, seeking administrative position to facilitate office workflows and contribute towards the attainment of defined corporate goals. Self-directed and detail-oriented professional with the ability to work on multiple projects by providing solutions to complex problems while maintaining strict confidentiality. Dedicated to bolstering office operational efficiency and achieve further career advancement.

Overview

7
7
years of professional experience

Work History

Administrative Manager

Glenarden Housing Authority
Bowie , MD
11.2023 - Current
  • Developed and implemented administrative procedures to maximize efficiency.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Organized meetings between executives and outside vendors or clients.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Provided support to departmental managers in the development of project plans and initiatives.
  • Interpreted company policies and procedures for employees at all levels of the organization.
  • Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.
  • Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
  • Developed training materials for new hires on how to use office equipment efficiently.
  • Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
  • Reviewed contracts prior to signing them in order to protect the interests of the organization.
  • Collaborated with IT personnel on projects that would improve overall workflow processes.
  • Monitored department budgets by tracking expenses against allocated funds.
  • Analyzed existing workflows within departments in order to identify areas where improvements could be made.
  • Monitored office inventory to maintain supply levels.
  • Identified and solved problems to enhance management and business direction.
  • Directed and oversaw office personnel activities.
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Supported staff through in-service training, providing mentorship and additional resources.
  • Managed purchase requisitions and approvals for all department equipment and supplies.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Developed administrative team to support corporate growth and objectives.
  • Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
  • Tracked and analyzed expenditures to deliver budgets and financial reports.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Delivered comprehensive training to maintain compliance requirements.
  • Evaluated and implemented new systems and procedures to maintain regulatory compliance.
  • Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Coordinated and conducted classes to teach procedures to new staff members.

Real Estate Assistant

Rozlyn Real Estate Transaction Services LLC
Washington , DC
04.2022 - Current
  • Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
  • Coordinated open houses and showings for potential buyers and sellers.
  • Compiled data from multiple sources to create detailed reports on the local housing market.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Drove customer feedback to deliver information to management for corrective action.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Facilitated communication between real estate agents, clients, and external partners.
  • Coordinated open houses and scheduled property showings for potential buyers.
  • Managed calendar and scheduled appointments for real estate agents.
  • Supported the creation and execution of purchase agreements, leases, and other real estate documents.
  • Posted and updated property listings on various real estate platforms.
  • Managed client database and maintained accurate and up-to-date contact information.
  • Conducted follow-up with clients post-sale or lease to ensure satisfaction.
  • Prepared and presented comparative market analysis reports.
  • Assisted in the coordination of closing procedures and documentation.
  • Assisted in the development of property management policies and procedures.
  • Conducted market research and compiled data on recent property sales.
  • Handled incoming calls and correspondence related to real estate inquiries.
  • Coordinated with lenders, home inspectors, and pest control operators as needed.
  • Assisted in negotiating terms and conditions of real estate transactions.
  • Managed expense reports and processed invoices related to real estate operations.
  • Provided administrative support to real estate team, including data entry and file management.
  • Assisted in preparing and distributing marketing materials for property listings.
  • Conducted property inspections and reported findings to real estate agents.
  • Maintained social media accounts and websites with current listings and real estate content.
  • Organized and maintained real estate files and documents in compliance with legal requirements.
  • Assisted in maintaining valuation documents to meet compliance regulations.
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
  • Communicated with appraisers, reviewers and bank departments to make closings go smoother.
  • Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Coordinated listing photography sessions to present properties to general public.
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Followed up with prospects throughout sales processes to offer assistance.
  • Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Assisted realtors with private viewings, enabling clients to see available properties.
  • Processed payments received from buyers or sellers according to agency policy while ensuring accuracy of all financial transactions.
  • Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
  • Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
  • Collected feedback from customers after closing deals in order to improve services provided by the agency.
  • Monitored current trends in the housing market in order to advise clients on appropriate timing for buying or selling a home.
  • Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
  • Researched zoning laws in order to determine if a specific property is suitable for a particular use.
  • Advised clients on financial matters related to mortgage loans, insurance policies, tax laws and other aspects of real estate law.
  • Prepared comparative market analysis of properties in order to establish fair pricing for listings or purchases.
  • Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
  • Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
  • Conducted property inspections to ensure compliance with safety regulations prior to listing or sale.
  • Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
  • Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
  • Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
  • Maintained accurate records of all transactions including contracts, closing statements and other legal documents.

Realtor Sales Associate

Samson Properties
Bowie, Maryland
10.2017 - Current
  • Assisted clients in identifying their needs and preferences for a home purchase.
  • Provided detailed information on the local real estate market conditions to buyers and sellers.
  • Conducted open houses, home showings, and property inspections.
  • Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
  • Scheduled and attended weekly appointments with clients.
  • Prepared newly purchased homes for clients prior to arrival.
  • Increased personal revenue by completing multiple home and property sales.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Developed and presented purchase offers to sellers for consideration.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Prepared and delivered sales presentations.
  • Identified potential buyers through cold calling.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Communicated with clients to determine property needs and budget constraints.
  • Advised clients on market conditions, prices, mortgages, and legal requirements.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Managed real estate transactions from initiation to closing.
  • Presented properties to potential buyers and addressed questions.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
  • Expanded brand presence through proactive marketing and advertising strategies.
  • Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
  • Maintained current and accurate CRM database of prospective customers.
  • Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
  • Kept sales moving forward by attending inspections, preparing contracts, and mitigating issues.
  • Identified areas where improvements could be made in terms of processes or procedures relating to real estate transactions.
  • Collaborated with other team members during multi-party negotiations involving multiple stakeholders.
  • Analyzed data from surveys conducted by third parties regarding customer satisfaction ratings.
  • Attended continuing education classes to maintain professional certifications.
  • Researched current trends in the real estate industry to stay informed of changing regulations or practices.
  • Prepared monthly reports detailing sales activity within a given area.
  • Organized promotional activities such as charity events or community outreach programs.
  • Updated client databases with new contacts obtained through networking activities.
  • Responded promptly to inquiries from prospective buyers and sellers regarding property availability or pricing.
  • Created listing presentations using digital media platforms such as PowerPoint or Prezi.
  • Monitored existing listings to ensure that they remain competitively priced in the marketplace.
  • Compiled comparative market analyses to determine fair market values of properties.
  • Established relationships with vendors such as contractors, landscapers, painters, to assist in preparing properties for sale or rental.
  • Evaluated potential risks associated with each property transaction.
  • Maintained an up-to-date knowledge of zoning regulations, deed restrictions, and other legal requirements related to real estate transactions.
  • Coordinated with lenders, appraisers, title companies, inspectors, surveyors and other professionals involved in the transaction process.
  • Developed marketing plans for listings including advertising campaigns and open house events.
  • Advised clients on how to best stage their homes for sale or rent.
  • Negotiated and drafted contracts between buyers and sellers of properties.

Office Administrative Assistant

Samson Properties
, DC
02.2021 - 02.2024
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Organized and maintained filing systems, both paper and electronic.
  • Created expense reports, tracked invoices, and processed payments.

Office Administrative Assistant

RE/MAX United Real Estate
Upper Marlboro, Maryland
10.2017 - 05.2019
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Organized and maintained filing systems, both paper and electronic.
  • Created expense reports, tracked invoices, and processed payments.

Education

High School Diploma -

Hampton High School
Hampton, VA
06-2006

Bachelor of Science - Sociology

Norfolk State University
Norfolk, VA

Skills

  • Records Management
  • Document Control
  • Credit and collections
  • Administrative improvement
  • Mail handling
  • Bookkeeping
  • Database Administration
  • Strategic Planning
  • Event Planning
  • Skype
  • Meeting Coordination
  • Office Administration
  • Technical Support
  • Business Administration
  • Performance Improvement
  • Payroll and budgeting
  • Budgeting and Expense Monitoring
  • Relationship Building
  • Administrative Support
  • Office Management
  • Travel Coordination
  • Process Improvement
  • Account Reconciliation
  • Organizational Leadership
  • Project Planning
  • Data Management
  • Event Coordination
  • Training and coaching
  • Critical Thinking
  • Contract Preparation
  • Human Resources
  • Contract Negotiations
  • Expense Reporting
  • Staff Management
  • Data retrieval systems
  • Project Management
  • Team Collaboration
  • Scheduling
  • Research
  • Calendar Management
  • Scheduling and calendar management
  • Workflow Planning
  • Travel Arrangements
  • Quality Standards
  • Expense Reports
  • Budget Administration
  • Quickbooks
  • Corrective Action Implementation
  • Presentation Design
  • HR Support
  • Technology Troubleshooting
  • Performance Evaluations
  • Employee Development
  • Vendor Negotiations
  • Resources Allocation
  • Accounting Procedures
  • Policy Development
  • Office Supervision
  • Documentation and control
  • Microsoft Office Suite
  • Policy and procedure modification
  • Organization and Multitasking
  • Schedule Management
  • Proposal Writing
  • Developing Policies and Procedures
  • Hiring and Training
  • Recordkeeping and Reporting
  • Payroll Control
  • Stakeholder Management
  • Customer Service Management
  • Employee Onboarding
  • Business strategies

References

Available upon request

Timeline

Administrative Manager

Glenarden Housing Authority
11.2023 - Current

Real Estate Assistant

Rozlyn Real Estate Transaction Services LLC
04.2022 - Current

Office Administrative Assistant

Samson Properties
02.2021 - 02.2024

Realtor Sales Associate

Samson Properties
10.2017 - Current

Office Administrative Assistant

RE/MAX United Real Estate
10.2017 - 05.2019

High School Diploma -

Hampton High School

Bachelor of Science - Sociology

Norfolk State University

Similar Profiles

CREATE PROFILE
Rozlyn Peeples