CYNTHIA SMITH
Hixson,TN
Summary
Bold Profile Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Manager
North American Credit Services Inc
Chattanooga, TN
01.2002 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately to facilitate smooth daily operations
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes
- Updated reports, managed accounts, and generated reports for the company database
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were always followed to maintain confidentiality compliance standards
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization
- Trained employees in the company and regulatory compliance requirements to promote conformance
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness
- Improved office efficiency by implementing streamlined administrative processes and procedures
- Developed and implemented improved filing systems for enhanced order and accuracy
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results
- Streamlined and improved administrative operations by identifying automation opportunities
- Delivered performance reviews, recommending additional training or advancements
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships
- Do all-time Edits, reviews, and disciplinary through ADP
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Microsoft Office Suite
- Account Reconciliation
- Credit and Collection
- ADP
- EPIC
- Cerner
- Athena
- PROFESSIONAL SUMMARY
- A highly experienced Administrative Manager with years of experience Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements Driven problem solver handles multiple tasks and projects simultaneously
- Negotiation and Conflict Resolution
- Regulatory Requirements
- Logistics Support Services
- Disciplinary Action
- Contract Preparation
- Budgeting
- Performance Tracking and Evaluations
- Printing Materials
- Strategic Planning
- Verbal and Written Communication
- Status Updates
- Accounts Payable and Receivable
- File and Data Retrieval Systems
- Interoffice Correspondence
- Registration Management
- Technical Proficiency
- Inquiry Requests
- Process Improvement
- Credit and Collections
- Budgeting and Expense Monitoring
- Administration and Reporting
- Project Planning
- Project Management
- Team Collaboration
- Electronic Communication Management
- Operational Standards
- Material Preparation
- Collaborate Cross-Functionally
- Business Analysis
- Corrective Action Implementation
- Mail Handling
- Expense Reporting
- Advanced Excel Spreadsheet Functions
- Video Recordings
- Special Event Projects
- Scheduling and Coordinating
- Employee Paperwork
- Company Representation
- Accounts Payable and Accounts Receivable
- Productivity Improvements
- Performance Improvement
- Daily Ledgers
- Bookkeeping
- Billing and Invoicing
- Research
- Best Practices and Standards
- Special Requirements
- Travel Arrangements
- Document Control
- Meeting Coordination
- Data Management
- Database Administration
- Event Coordination
- Meeting Support
- Coaching and Training
- Policy and Procedure Modification
- Office Supplies and Inventory
- Overseeing Daily Activities
- Equipment Orientations
- Sorting and Labeling
- Managing Operations and Efficiency
- Travel Coordination
- Employee Timesheet Processing
- Event Planning
- Workflow Planning
- Employee Coaching and Mentoring
- Advanced Arrangements
- Technical Support
- Calendar Management
- HR Support
- Business Administration
Education
Associate Of Business Administration - Business Administration
Chattanooga State Community College
Chattanooga, TN 1999 - 2001
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
401k matchPaid time off4-day work weekStock Options / Equity / Profit SharingWork-life balancePaid sick leaveHealthcare benefitsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Manager of the Year 7 times. Employee of the Year 3 times
I was company manager of the year in the bad debt department and the employee of the year in the bad debt department. Before I became manager. I was a debt collector. I was also collector of the year 8 times. My company works with one of the largest hospitals in the South.
Timeline
Administrative Manager
North American Credit Services Inc
01.2002 - Current
Associate Of Business Administration - Business Administration
Chattanooga State Community College
1999 - 2001
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