Hanton Guerrero
Chattanooga,TN
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished Sales Representative with career history marked by numerous sales awards, recognition and recommendations. Track record of exceeding sales, service and client quotas.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
North American Credit Services Inc.
Chattanooga, TN
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved billing issues over the phone with 50+ customers daily
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
MTN. VIEW NISSAN OF
Cleveland, TN
10.2021 - 03.2022
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
BELK
Chattanooga, TN
01.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered welcoming first impressions for current, potential, and new customers.
- Solved customer challenges by offering relevant products and services.
Education
Some College (No Degree) - Business
CHATTANOOGA STATE COMMUNITY COLLEGE
Graduate -
CENTRAL HIGH SCHOOL
Chattanooga, TN05.2019
Skills
- Microsoft Word/Excel/PowerPoint
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Sales Representation
- Merchandising and Display
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
North American Credit Services Inc.
05.2022 - Current
Sales Representative
MTN. VIEW NISSAN OF
10.2021 - 03.2022
Sales Associate
BELK
01.2019 - 10.2019
Some College (No Degree) - Business
CHATTANOOGA STATE COMMUNITY COLLEGE
Graduate -
CENTRAL HIGH SCHOOL
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