Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Hardin

Louisville,KY

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Staybridge Suites Hotel
07.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Hotel Front Desk Agent

Homewood Suites By Hilton
04.2022 - 07.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Housekeeper

Crothall Healthcare Services
10.2021 - 04.2022
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Shift Manager

Dairy Queen Grill & Chill
03.2021 - 10.2021
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.

Shift Lead

Burger King
03.2020 - 04.2021
  • Completed store opening and closing procedures and balanced tills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Drive Thru Worker

Steak N Shake
09.2019 - 03.2020
  • Loaded, unloaded and moved material to and from storage and production areas.

Front Counter Crew Member

Zaxbys
09.2018 - 09.2019
  • Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.

Education

High School -

Elizabethtown High School
Elizabethtown, KY
05.2020

Skills

  • Customer Experience
  • Greeting Guests
  • Front Desk Operations
  • Multi-Line Phone Systems
  • Payment Handling

Timeline

Front Desk Agent

Staybridge Suites Hotel
07.2023 - Current

Hotel Front Desk Agent

Homewood Suites By Hilton
04.2022 - 07.2023

Housekeeper

Crothall Healthcare Services
10.2021 - 04.2022

Shift Manager

Dairy Queen Grill & Chill
03.2021 - 10.2021

Shift Lead

Burger King
03.2020 - 04.2021

Drive Thru Worker

Steak N Shake
09.2019 - 03.2020

Front Counter Crew Member

Zaxbys
09.2018 - 09.2019

High School -

Elizabethtown High School
Nancy Hardin