Nancy Hardin
Louisville,KY
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Staybridge Suites Hotel
07.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Hotel Front Desk Agent
Homewood Suites By Hilton
04.2022 - 07.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Housekeeper
Crothall Healthcare Services
10.2021 - 04.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Shift Manager
Dairy Queen Grill & Chill
03.2021 - 10.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Lead
Burger King
03.2020 - 04.2021
- Completed store opening and closing procedures and balanced tills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Drive Thru Worker
Steak N Shake
09.2019 - 03.2020
- Loaded, unloaded and moved material to and from storage and production areas.
Front Counter Crew Member
Zaxbys
09.2018 - 09.2019
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
Education
High School -
Elizabethtown High School
Elizabethtown, KY05.2020
Skills
- Customer Experience
- Greeting Guests
- Front Desk Operations
- Multi-Line Phone Systems
- Payment Handling
Timeline
Front Desk Agent
Staybridge Suites Hotel
07.2023 - Current
Hotel Front Desk Agent
Homewood Suites By Hilton
04.2022 - 07.2023
Housekeeper
Crothall Healthcare Services
10.2021 - 04.2022
Shift Manager
Dairy Queen Grill & Chill
03.2021 - 10.2021
Shift Lead
Burger King
03.2020 - 04.2021
Drive Thru Worker
Steak N Shake
09.2019 - 03.2020
Front Counter Crew Member
Zaxbys
09.2018 - 09.2019
High School -
Elizabethtown High School
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