Dorothy Horton
Dallas,TX
Summary
Motivated future educator currently completing an alternative certification program (EC-6). Brings 8+ years of experience in high-volume, performance-driven environments with strengths in communication, organization, and problem-solving. Proven ability to manage diverse needs, build relationships, and maintain structure-skills directly transferable to effective classroom management and student success.
Overview
11
11
years of professional experience
Work History
Processing Service Representative I
Chubb Insurance
05.2024 - Current
- Manage high-volume workflow while maintaining accuracy and compliance
- Apply consistent decision-making based on structured guidelines
- Communicate with internal partners to resolve issues and meet deadlines
- Maintain detailed documentation and reporting standards
Internet Service Representative IV
GEICO
06.2019 - 04.2024
- Handled high-volume client interactions with professionalism and efficiency
- Resolved issues by identifying root causes and implementing solutions
- Maintained productivity and quality standards consistently
- Built rapport with diverse individuals and de-escalated concerns effectively
Underwriting Assistant
State Farm
09.2016 - 05.2019
- Evaluated client needs and provided tailored solutions
- Explained complex information clearly and accurately
- Processed detailed policy changes requiring attention to detail
Customer Service Specialist
Bank of America
06.2015 - 09.2016
- Resolved customer concerns efficiently and professionally
- Delivered individualized service to meet diverse needs
- Maintained high satisfaction through proactive support
Education
Bachelor's Degree - Public Relations
University of Texas at Arlington
EC-6 Certification -
Texas Teachers of Tomorrow
04-2026
Skills
- Classroom Management Foundations
- Student Engagement & Communication
- Behavior Redirection Techniques
- Conflict Resolution
- Time Management & Organization
- Data Tracking & Documentation
- Parent Communication Support
- Adaptability in Structured Environments
Timeline
Processing Service Representative I
Chubb Insurance
05.2024 - Current
Internet Service Representative IV
GEICO
06.2019 - 04.2024
Underwriting Assistant
State Farm
09.2016 - 05.2019
Customer Service Specialist
Bank of America
06.2015 - 09.2016
Bachelor's Degree - Public Relations
University of Texas at Arlington
EC-6 Certification -
Texas Teachers of Tomorrow