Dorothy Hyneman
2224 Westwood Northern Blvd,OH
Summary
Detail-oriented professional with experience in environmental services and administrative support. Known for reliability and exceptional communication skills, fostering a positive atmosphere. Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
21
21
years of professional experience
Work History
EVS Technician
Sodexo Services
Cincinnati, OH
06.2005 - Current
- Conducted routine inspections of environmental systems to ensure compliance with health and safety standards.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Administrative Assistant
Liberty Tax Office
Fairfield, OH
01.2019 - 04.2024
- Managed office communications, ensuring timely responses to client inquiries and scheduling appointments.
- Organized and maintained filing systems for efficient document retrieval and compliance with regulatory standards.
- Assisted in preparing tax documents, maintaining accuracy and adherence to deadlines during peak seasons.
- Coordinated office supplies inventory, optimizing procurement processes to reduce costs and improve availability.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
Education
High School Diploma -
Woodward High School
Cincinnati, OHSkills
- Reliability and punctuality
- Administrative support
- Communication and interpersonal skills
- Productivity and time management
- Reliability
- Work orders
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Time management
- Organizational skills
- Active listening
- Effective communication
Timeline
Administrative Assistant
Liberty Tax Office
01.2019 - 04.2024
EVS Technician
Sodexo Services
06.2005 - Current
High School Diploma -
Woodward High School