Dorothy I Rivera
Shoreline
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Country Mercantile
03.2025 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store displays to ensure an appealing merchandise presentation.
- Collaborated with team members to address customer inquiries and resolve issues promptly.
- Educated customers about product features, benefits, and promotions effectively.
- Prepared merchandise for sales floor by pricing or tagging.
Investigative Aide
Washington State Liquor and Cannabis Board
10.2024 - Current
- Conducted thorough investigations on compliance matters related to liquor and cannabis regulations.
- Assisted in gathering evidence and documentation for enforcement actions.
- Collaborated with law enforcement agencies to support investigative efforts and information sharing.
- Testify in courts or at hearings if necessary.
Versatile Team Member
Country Mercantile
06.2023 - 01.2024
- Take phone orders, Review outgoing materials and correspondence for internal consistency and conformance with procedures, assure that proper approvals have been obtained, when needed. Collected inventory information, for routine inquiries on periodic reports. Requisition supplies, pricing, proper building maintenance in every department, or other services.
- Responsible in training new hires, while applying accurate policies and procedures.
Education
High School Diploma -
Delta High School
Pasco, WA06-2025
Skills
- Organizational:
- 5 months Customer Relations experience
- Type 38 WPM, Word, Excel, Outlook, Power Point, Internet
- Cashier, Customer Service, Food Service
- Well organized and able to prioritize a multi-task work assignment in a fast-paced environment
- Highly motivated, self-starter with excellent organizational, interpersonal, and time management skills
- Communications and Interpersonal
- Bilingual / Bi-literate in Spanish with the ability to translate and present information accurately
- Oral and written communication skills including effective conflict management skills
- Possess excellent office etiquette with a proven ability to establish and maintain a rapport with clientele and co-workers
- A highly effective team player that understands the value of working together towards a common goal
Awards and Certifications
HAAP Award – Freshman and Sophomore year
Honor Roll – Freshman and Sophomore year
Timeline
Sales Associate
Country Mercantile
03.2025 - Current
Investigative Aide
Washington State Liquor and Cannabis Board
10.2024 - Current
Versatile Team Member
Country Mercantile
06.2023 - 01.2024
High School Diploma -
Delta High School