Dorothy Itimu Hauser
Dowagiac,Michigan
Summary
Detail-oriented Patient Care Technician with experience in monitoring vital signs and collaborating with healthcare teams. Known for problem-solving and maintaining a safe environment, driving positive patient experiences and satisfaction.
Possess vast experience in Customer service support, with strong skills in written communication, a team player, an excellent and valuable addition to any team.
Problem solver, self starter, always motivated from within because of a positive outlook on life.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Care Technician
LADD
08.2024 - Current
- Assisted in monitoring patient vital signs and reporting changes to nursing staff
- Supported daily activities, enhancing patient comfort and satisfaction
- Maintained cleanliness and organization of patient care areas
- Collaborated with healthcare team to ensure effective communication of patient needs
- Utilized electronic health record systems for accurate documentation of patient information
- Participated in training sessions to learn best practices in patient care techniques
- Engaged in infection control protocols to promote a safe environment for patients
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Customer Service Support /Email Support Representative
DMC Catering Services
03.2008 - 08.2023
- Resolved customer inquiries through email, ensuring timely and effective communication.
- Maintained accurate records of support interactions to enhance service quality.
- Provided detailed product information and troubleshooting assistance to clients.
- Collaborated with team members to streamline response processes and improve efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Built trusting relationships with clients through open and honest communication.
- Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
Education
Banking And Finance
Institute of Bankers
05-2010
BBA - Business Studies
University of Malawi
05-2001
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- ADL support
Accomplishments
- Supervised team of staff members.
- Achieved results by completing tasks with accuracy and efficiency.
- I have always been a team leader, I fit and adapt in almost anywhere.
- I have been nominated as a Secretary to the Students Union back in the University.
- I have maintained to be on the Deans list while in College.
Certification
- CPCT/A - Patient Care Technician/Assistant
Languages
English
Full Professional
Timeline
Patient Care Technician
LADD
08.2024 - Current
Customer Service Support /Email Support Representative
DMC Catering Services
03.2008 - 08.2023
Banking And Finance
Institute of Bankers
BBA - Business Studies
University of Malawi