Dorothy King
New bethlehem
Summary
Dedicated leader specializing in staff training and customer relations. Known for fostering teamwork and enhancing service delivery, contributing to increased customer satisfaction and operational success.
Results-oriented professional with extensive experience in managing daily operations and staff development. Skilled in problem-solving, time management, and implementing process improvements that enhance service quality and operational efficiency.
Dynamic assistant manager with a proven track record in customer service, team leadership, and operational efficiency. Committed to enhancing team performance and driving sales through effective training and strategic decision-making.
Overview
20
20
years of professional experience
Work History
Assistant Manager/Assistant Kitchen Manager
Sheetz
Clarion, PA
05.2025 - Current
- Managed daily operations to ensure efficient workflow and high service quality.
- Developed training programs for new staff, enhancing team performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Coordinated promotional events, driving increased foot traffic and boosting sales revenue.
- Led initiatives to streamline processes, resulting in improved operational efficiency across the team.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Ensured compliance with health and safety regulations, maintaining a safe environment for customers and employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Flex Supervisor
Sheetz
Brookville Pa./ Kitt.anning Pa
03.2023 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and teamwork.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Implemented scheduling adjustments to align staffing with peak service hours.
- Resolved customer inquiries effectively, improving overall satisfaction ratings.
- Developed process improvements that streamlined workflows and reduced wait times.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Sales Associate/STM
Sheetz
Brookville, PA
11.2019 - Current
- Provided exceptional customer service, enhancing guest experiences and fostering loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new team members on operational procedures and customer engagement techniques.
- Implemented promotional displays, driving increased sales during special events and promotions.
- Collaborated with management to streamline workflows, enhancing overall store productivity and efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Store Owner
King's Korral
Mayport, PA
10.2009 - 02.2014
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Developed and implemented effective marketing strategies to increase foot traffic and sales.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
- Trained and mentored staff, fostering a collaborative work environment and enhancing service quality.
- Analyzed sales trends to identify opportunities for growth and adjust product offerings accordingly.
- Established strong relationships with suppliers to negotiate favorable terms and improve product availability.
- Implemented customer feedback systems to enhance service delivery and address concerns promptly.
- Streamlined operational processes, resulting in improved efficiency and reduced overhead costs.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
Sales Associate/Food Preparation Worker
Bostonia Country Store
Distant, PA
03.2006 - 06.2009
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained inventory accuracy through regular stock checks and organized merchandise displays.
- Collaborated with team members to enhance store operations and improve customer engagement strategies.
- Trained new associates on sales techniques, product knowledge, and customer interaction protocols.
- Streamlined checkout processes to improve transaction efficiency and enhance customer satisfaction levels.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Apollo Ridge
Spring Church, PA06-1983
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
Timeline
Assistant Manager/Assistant Kitchen Manager
Sheetz
05.2025 - Current
Flex Supervisor
Sheetz
03.2023 - Current
Sales Associate/STM
Sheetz
11.2019 - Current
Store Owner
King's Korral
10.2009 - 02.2014
Sales Associate/Food Preparation Worker
Bostonia Country Store
03.2006 - 06.2009
High School Diploma -
Apollo Ridge