Dorothy McKnight

• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.

• Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
• Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
• Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patient care.
• Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
• Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
• Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.

• Strong leader for nursing personnel assigned to the unit/shift.
• Supervised and managed daily activities of clinical team.
• Assessed clinical policies and procedures for compliance with changing regulations.
• Mentored new clinical staff members for proper onboarding and orientation processes.
• Built strong relationships with patients and families for optimized care satisfaction.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Created weekly schedules for nurses, taking into account sick days and vacation time.

ICU staff RN

• Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
• Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
• Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
• Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
• Administered medications and treatments as ordered by physician.
• Evaluated patient histories, complaints, and current symptoms.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.

• Self-directed with astute judgment skills. High level of personal accountability.
• Developed patient care plans, including assessments, evaluations and nursing diagnoses.

• Staff RN in a 22 bed PACU
• Charge responsibilities
• Sat on scheduling committee and chart review committee.