Dorothy Mendiola-Palomo
High performing Store Manager who set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Familiar with managing range of personalities to effectively build consensus and achieve operational targets. . Revitalizes operations and adapts to changing market conditions. Experienced Retail Management with over 30 years of experience in Convenience Store Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Work History
Relief Store Manager
6 Years 6 MonthsAssist Store Manager with running their store. Complete daily paperwork, count cash, deposit to bank. Interview applicant for all stores in Market 2614. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Coached customer service representative in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Approved regular payroll submissions for employees. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Market Manager
6 Years 9 Months- Maximized customer satisfaction by effectively coordinating service delivery for 15 Stores across Arkansas. Made strategic and successful decisions by documenting and tracking sales activities. Directed work of 15 Store Managers at multiple Stores across Arkansas. Traveled to Market sites to demonstrate products, answer questions and close contracts with store personnel and management. Coached sales team members in effective selling strategies and closing techniques. Built and strengthened strategic relationships with vendors, advertising agencies and leading partners. Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors. Mentored local personnel on best practices and protocols to maximize productivity. Continually maintained and improved company's reputation and positive image in markets served. Executed optimal sales strategies to achieve goals for Arkansas market.
Store Manager
10 Years 11 Months- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Completed all point of sale opening and closing procedures, including counting contents of cash register. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies. Managed inventory control, cash control and store opening and closing procedures. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.