Dorothy Pirro
Maricopa,AZ
Summary
Results-driven professional with expertise in project management, data analysis, and process optimization. Proven ability to enhance operational efficiencies and implement strategic solutions at Verizon Wireless. Adept at conflict resolution, cross-functional collaboration, and process improvement. Strong leadership skills with a track record of driving impactful outcomes and fostering team success. Proficient in Microsoft Office Suite, data reporting, and workflow optimization.
Overview
15
15
years of professional experience
Work History
Senior Analyst: Executive Relations
Verizon Wireless
Maricopa, AZ
04.2015 - Current
- Performed data analysis to detect process inefficiencies and trends.
- Conducted thorough root cause analysis to identify and address workflow inefficiencies.
- Manage case analytics and reporting, leveraging Microsoft applications and web-based tools to track and evaluate escalation trends.
- Partnered across teams to ensure resolution of high-priority cases consistent with corporate policies.
- Assisted in implementing quality assurance frameworks, maintaining accuracy and consistency.
Sales Assistant III
New York Life AARP
Tampa, FL
02.2012 - 09.2013
- Provided assistance by outlining life insurance policies.
- Increased customer understanding of products through detailed information.
- Responded actively to client needs during communication.
- Fostered positive client interactions through an honest and approachable communication style.
Personal Care Assistant & Respite Provider
Lisa Morningstar, Inc
Land O Lakes, FL
06.2010 - 08.2011
- Delivered tailored in-home guidance to children with developmental challenges, enhancing autonomy.
- Facilitated learning of socialization techniques and appropriate behavior.
- Generated comprehensive daily reports aligning with state regulations.
- Developed and adapted care plans to meet individual needs, demonstrating problem-solving, adaptability, and attention to detail.
- Coordinated with caregivers and healthcare professionals to support the well-being and progress of clients.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL01.2010
Skills
- Project Management Expertise
- Project Oversight Skills
- Data Analysis Expertise
- Efficiency Strategy Implementation
- Skilled in Data Presentation and Management
- Conflict Resolution Expertise
References
References available upon request.
Timeline
Senior Analyst: Executive Relations
Verizon Wireless
04.2015 - Current
Sales Assistant III
New York Life AARP
02.2012 - 09.2013
Personal Care Assistant & Respite Provider
Lisa Morningstar, Inc
06.2010 - 08.2011
Bachelor of Arts - Psychology
University of South Florida
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