Dorothy Porter
Stroudsburg,PA
Summary
Dynamic professional with a proven track record in operations management at Poconos Hoodcleaning. Expert in team training and customer relationship management, driving process improvements that enhanced service efficiency. Adept at fostering strong client connections while implementing effective strategies to optimize workflow and ensure satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Co Owner
Poconos Hoodcleaning
Stroudsburg, PA
2015 - Current
- Managed daily operations for efficient hood cleaning services.
- Trained and supervised team members on safety protocols and equipment usage.
- Developed customer relationships to enhance service satisfaction and retention.
- Implemented process improvements to optimize workflow and reduce turnaround time.
- Point of contact for all customers, scheduled all Service Appointments via phone and email
- Handled any issues with the completion of the jobs.
Private Nanny/Household Manager
Thiessen Family Residence
Franklin Lakes, NJ
08.2006 - 06.2015
- Provided nurturing care and support to children, ensuring their emotional and physical well-being.
- Developed engaging educational activities that promoted cognitive and social development in children.
- Maintained organized schedules for daily routines, facilitating smooth transitions between activities.
- Collaborated with parents to establish consistent behavioral guidelines and family values.
- Implemented effective discipline strategies that encouraged positive behavior and conflict resolution skills.
- Monitored children's progress, communicating observations to parents for informed decision-making.
- Coordinated playdates and extracurricular activities, fostering social interactions with peers.
- Created a safe and stimulating environment, prioritizing health standards and child safety protocols.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Personal Lines Insurance Agent
New Jersey Manufacturers Insurance
Parsippany, NJ
03.2002 - 11.2005
- Developed personalized insurance solutions to meet clients' unique needs and preferences.
- Analyzed client information to assess coverage requirements and recommend appropriate policies.
- Educated clients on policy options, enhancing understanding of coverage benefits and limitations.
- Provided exceptional customer service, resolving inquiries and claims efficiently to ensure client satisfaction.
Call Center Customer Service Representative
Cablevision
Oakland, NJ
04.1991 - 12.2001
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Trained new representatives on call handling procedures and company policies.
- Implemented process improvements that enhanced response times for customer issues.
- Developed comprehensive knowledge of products and services to provide accurate information.
Education
GED - General Studies
Paterson Learning Center
Paterson, NJ06.1986
Skills
- Daily operations management
- Team training and supervision
- Customer relationship management
- Process improvement strategies
Timeline
Private Nanny/Household Manager
Thiessen Family Residence
08.2006 - 06.2015
Personal Lines Insurance Agent
New Jersey Manufacturers Insurance
03.2002 - 11.2005
Call Center Customer Service Representative
Cablevision
04.1991 - 12.2001
Co Owner
Poconos Hoodcleaning
2015 - Current
GED - General Studies
Paterson Learning Center