Dorothy Pritchard

Work History

Diet Aide

Advent Health Deland

07.2021 - 05.2023

Facilitate food service
Clean tables; remove dirty dishes; replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons
Served meals from hot food bar as well as cashier.

Unemployed

Covid

09.2020 - 05.2021

Due to Covid, we were unable to work at this time.

Customer Service Agent

TTEC

09.2019 - 04.2020

I provided timely, attentive, upbeat service to customers and making sure their needs are met in a manner that reflects positively on the company or business
I provided support to both prospective and existing customers
Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support
I was very patient as a customer service professionals
After all, customers who reach out to support are often confused and frustrated
Being listened to and handled with patience goes a long way in helping customers feel like you're going to alleviate their current frustrations
I was able to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration
It's good to be patient and spend a little extra time with customers to understand their problems and needs
I have had customer service training which is critical to continually improving the quality, consistency, and speed of your support, but delivering quality training is no simple task
It helps to identify your needs to picking the format and setting goals.

Bus Attendnet for ESE

School District of Indian River County

09.2015 - 08.2019

Transport students or special clients, such as the elderly or persons with disabilities
Ensure adherence to safety rules
May assist passengers in boarding or exiting.

Crossing Guard

City of Melbourne

08.2015 - 06.2016

Crossing children safely across the street and protecting them from traffic
The guard stops traffic and verbally directs children across the street
Guide and control vehicular or pedestrian
Guide motorist through traffic patterns designed to keep pedestrians, and inform drivers by hand signals or other signs
Assessing traffic flow to identify breaks to allow a safe crossing.

Child Care Counselor

YMCA

04.2007 - 02.2012

Interacted with students ages 5 through 13 years of age
Served as assistant to the Director with ultimate responsibility for the design and implementation of educational programs and services
Provide extra assistance to students with special needs, such as non-English speaking students or those with physical and mental disabilities
Accompany and Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
Enforce administration policies and rules governing students
Discuss assigned duties with classroom teachers to coordinate instructional efforts
Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
Observe students' performance, and record relevant data to assess progress
Plan subject matter for students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
Organize and supervise games and other recreational activities to promote physical, mental, and social development.

Server

Red Lobster

08.2000 - 09.2004

Providing exceptional customer service in a high quality, fast paced, dining establishment
Greet customers and establish a friendly rapport
Present menus to patrons and answer questions about menu items, making recommendations upon request
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
Prepare checks that itemize and total meal costs and sales taxes
Collect payments from customers
Clean tables or counters after patrons have finished dining
All while multitasking in an efficient, quality manner.

Server, Food

Bothwell Regional Hospital

01.1995 - 04.2000

Providing exceptional customer service in a high volume, fast paced coffee shop setting
Greet and establish a friendly rapport with customers
Take customers' orders writing ordered items on tickets, keeping track of same for efficient delivery
Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following established directions
Prepare bills for food, using cash registers, calculators, or adding machines, accepting payment and making change as necessary
Assure customer satisfaction with products and services
Balance receipts and payments in cash registers
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary to ensure compliance with regulations.

Overview

Work History

Diet Aide

Unemployed

Customer Service Agent

Bus Attendnet for ESE

Crossing Guard

Child Care Counselor

Server

Server, Food

Education

High School Equivalency Diploma -

1 Year of College or a Technical or Vocational School -

40 hour Child Care -

Skills

Supervisory References

Timeline

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