Dorothy Railing
Genex Services LLC
COATESVILLE,PA
1
Certification
34
years of professional experience
Accomplished professional with extensive experience in operations management and team development. Known for strong problem resolution and decision-making skills, contributing to significant improvements in operational workflows and client engagement.
Results-driven leader in operations management, specializing in team development and strategic planning. Proven ability to enhance operational efficiency and client satisfaction through effective collaboration and problem resolution.
Work History
Senior Managers, TCM Operations
24 Years 8 Months- Led cross-functional teams to enhance operational efficiency and service delivery across multiple projects.
- Developed and implemented strategic initiatives that improved client satisfaction and operational workflows.
- Mentored junior managers, fostering talent development and improving team performance metrics.
- Analyzed business processes to identify improvement opportunities, resulting in streamlined operations and cost efficiency.
Rehabilitation Nurse Case Manager
3 Years 4 Months- Delivered patient-centered care plans to support rehabilitation goals.
- Educated patients and families on recovery strategies and self-management techniques.
- Collaborated with interdisciplinary teams to enhance treatment effectiveness.
- Monitored patient progress, adjusting care protocols as necessary for optimal outcomes.
- Implemented evidence-based practices to improve recovery times and quality of care.
Registered Nurse Case Manager
2 Years 8 Months- Coordinated patient care plans with multidisciplinary teams to ensure optimal health outcomes.
- Monitored and assessed patient progress, adjusting care strategies as needed for effective management.
- Educated patients and families on care procedures, medications, and health maintenance strategies.
- Developed and implemented quality improvement initiatives to enhance service delivery in home health settings.
- Oversaw case management processes, ensuring compliance with regulatory standards and best practices.
- Collaborated with healthcare providers to coordinate resources and support services for patients' needs.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
Central Intake, Case Management
2 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
RN Diploma - Nursing Education
Certified Case Manager - Case Management
Skills
Strategic planning
Cross-functional collaboration
Operations management
Cross-functional team coordination
Cross-functional communication
Teamwork and collaboration
Problem resolution
Team development
Decision-making
Work Planning and Prioritization
Certification
- CM - Certified Manager Certification
Timeline
Senior Managers, TCM Operations
Genex Services LLC
07.2001 - 03.2026Read More
Rehabilitation Nurse Case Manager
Aetna
03.1998 - 07.2001Read More
Registered Nurse Case Manager
Home Health Corporation of America
07.1995 - 03.1998Read More
Central Intake, Case Management
HomeStaff of Delaware Valley
06.1992 - 03.1995Read More
The Commission For Case Manager Certification
Certified Case Manager from Case Management
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Bryn Mawr Hospital School of Nursing
RN Diploma from Nursing Education
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