JON A JOHNSON

I collaborate closely with organizational leadership to craft detailed and strategic account plans that encompass technical and business elements. By actively interacting with C-suite executives and technical professionals, I gain a deep understanding of their specific security challenges and requirements. This allows me to identify how diverse security services can be specifically tailored to address their unique needs.

In my role, I provide expert security and technical guidance and oversee the creation of large-scale security solutions. This involves conducting in-depth architectural discussions to ensure practical solutions are optimized for smooth deployment and risk minimization. My approach emphasizes a proactive stance on security, enabling clients to feel confident in their defenses.

Furthermore, I take on the responsibility of directly coordinating with a variety of internal stakeholders, including sales executive directors, field technical teams, professional services, and product development departments. This collaboration ensures that all teams are aligned in their objectives, facilitating the gathering of valuable feedback regarding processes and products. In doing so, I ensure that we can swiftly address any critical customer issues that arise, ultimately enhancing the overall client experience with our solutions.

I supervise client teams developing strategic business, technical, or cybersecurity plans. My role includes providing technical expertise, managerial skills, cost reductions, analytical problem-solving, support, and guidance. Additionally, I ensure that clients receive exemplary customer service.

• Collaborating closely with Splunk's leadership to create comprehensive strategic and technical account plans. Engaging with C-Suite executives and potential clients to gain insights into their security challenges and needs and to explore how Splunk's services can be tailored to meet their specific requirements. Providing guidance on and overseeing the development of large-scale security solutions through in-depth architecture discussions, ensuring the solutions are optimized for successful deployment while mitigating risks. Additionally, I directly coordinate with sales executive directors, field technical teams, professional services, product development, and other internal Splunk departments to ensure seamless alignment, gather valuable process and product feedback, and address critical customer issues.

• I conducted thorough assessments and analyses of the current infrastructure, delivery processes, staffing models, technology challenges, cybersecurity, and evolving business requirements with the leadership teams of both existing and potential customers. These efforts consistently resulted in cost savings ranging from 22% to 25% in capital expenditures and operational expenses. I proposed utilizing innovative vendor-agnostic resources and technologies, explicitly recommending leveraging IBM delivery services.
  • Technical Consulting
  o I engaged in thoughtful discussions with C-Suite Executives to understand the business model, future direction, and business/technology requirements.
  o I engaged with Technical and Security Leadership to evaluate the strengths and weaknesses of the current infrastructure
  o I recommended a range of emerging technologies, encompassing XaaS (SaaS, PaaS, IaaS, BUaaS, DRaaS, MFaaS, ServiceNow, etc.), Software Defined Networking (SDN), Serverless Computing, Edge Computing, Big Data, Business Intelligence, Data Analytics, Security Monitoring and Resolution, Content Management, Automation, Containerization, and more.
  o Gartner recommended delivery model suggestions
  o Cost Benefit Analysis & Total Cost of Ownership
  o Contract Management

• I was appointed to fortify a struggling Information Technology department reluctant to depart from antiquated engineering, delivery, and technology practices. The objectives were establishing efficient ITIL-aligned processes, procedures, and organizational controls, attaining CAPEX and OPEX budgetary objectives, acquiring SOC and SOC2 certifications, and furnishing superior application and software products. In a brief timeframe, I cultivated an environment and infrastructure that conformed to and was certified to SOC and SOC2 certifications, which I accomplished before ceasing the organization's business operations.

• Made technical suggestions regarding modifications to documentation, product performance and failure analysis.
• Created, edited and implemented company policies regarding access control, vulnerability patching and virus protection to minimize security incidents.
• Monitored work procedures, work schedules and expedited workflow.
• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Analyzed existing technical architectures to create plans for modifications and improvements.
• Created innovative solutions to technical problems, enabling successful project completion.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated leadership skills in managing projects from concept to completion.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organized the Healthcare Claims Processing Systems Integration/Workflow increasing effectiveness and introducing efficiencies.
• Developed technical services strategies based upon organizational goals and implemented processes to achieve objectives.

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• Analyzed citizen business processes to propose optimal software applications for unique requirements.
• Enhanced and reconstructed computer systems to increase efficiency.
• Maintained authoritative knowledge through continued education and ongoing training.
• Troubleshot systems comprised of security alarms and Internet connectivity.
• Authored best practices documentation for use in new personnel onboarding processes.
• Improved systems with addition of new features and infrastructure.
• Assessed business requirements to create focused solutions.
• Developed technical requirement documentation for new software products.
• Researched and adopted new technologies to add value to new and existing offerings.
• Organized system operating procedures to strengthen controls.
• Monitored employee tasks to gauge organizational functions and inefficiencies.
• Educated stakeholders on data protection tactics to reduce breaches.

• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
• Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
• Created storage allocation for new build and existing Windows servers and clusters.
• Facilitated Enterprise Data Warehouse (EDW) initiative by developing requirements and customized methodology to improve management decision support reporting.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
• Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
• Supported budget process and TCO modeling to manage and reduce spending.
• Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
• Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
• Researched and recommended innovative and automated approaches to routine tasks.
• Authored service level agreements for help desk operations.

o Honors: Alpha Alpha Alpha Honors Society, Phi Sigma Pi National Honors Fraternity, Sigma Alpha Pi National Society of Leadership and Success, Golden Key International Honour Society; Society for Collegiate Leadership & Achievement; Omicron Sigma Sigma - Order of the Sword & Shield Academic National Honor Society; Alpha Beta Kappa Honor Society; Alpha Sigma Lambda Honors.

Diploma Link: https://www.parchment.com/u/award/b732a19f152634535eb0b103744886be

• GPA: 4.0

GPA: 3.79