RONALD JENKINS
Milwaukee,WI
Summary
With over 27 years of dedicated experience in technology, over 16 years in project management, 7 years of C-Suite, and over 17 years of working at a public school district, I have a proven history of exceeding targets and tasks of the organization as well. I am a seasoned IT professional adept at developing growth opportunities and standardizing relations with diverse stakeholders. One of my biggest career achievements included spearheading strategic partnerships that significantly grew customer experience and loyalty.
Technology professional with proven track record in maintaining and troubleshooting tech systems. Known for delivering reliable solutions and ensuring seamless operations. Valued for strong team collaboration, adaptability, and technical expertise in hardware and software support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Service Technician II/Senior Technical Analyst
Milwaukee Public Schools
08.2008 - Current
- Drives planning, implementation, and support of the technology architecture.
- Identifies and implements best practices for optimizing infrastructure and operations costs, improving system performance, and ensuring service-level requirements are met.
- Keeps current with developments in new technologies and platforms.
- Plans, implements, directs, and monitors the integration of new technologies.
- Manages IT resources to ensure an appropriate balance between tactical and strategic demands.
- Facilitates communications between IT teams, customers, and stakeholder communities.
- Develops, manages, and supports strategic vendor and partnership relationships.
- Formulates IT policies, procedures, and performance management processes and measures.
- Coordinated with cross-functional teams throughout the district to deliver custom technology solutions, resulting in a 98% client satisfaction rate.
- Regularly reviews IT operational costs and cost structures for IT services and products. Ensures that financial implications of IT projects and activities are communicated to the proper IT and business executives.
- Leads high-impact, enterprise-wide, strategic technology programs or initiatives.
- Leads IT workforce development, including sourcing, training, and development of staff.
Application Support Admin/Helpdesk Administrator (part-time)
QuadMed
04.2015 - 12.2015
- Provides software and/or hardware support to end users and to other help desk agents on the weekends only.
- Much experience installing and migrating Windows 7, 8.0, and 8.1.
- Trains users on Windows 8.1 and other system changes.
- Performed system maintenance on company computers, worked on support-related projects, or assisted with the training of new hires on weekends.
- Assisted the IT manager, lab managers, registered nurses, and doctors with updating patient records.
Application Support/Technical Support Representative I (part-time)
Metavante
10.2004 - 03.2009
- Proactively monitor tickets for delinquency and escalate the update process as appropriate to meet predefined communication service level objectives.
- Perform escalation procedures for tickets that have exceeded communication service level objectives.
- Support all incoming status calls for all Support Advantage areas in a 24x7 operating environment.
- Manage all support-related outbound communication.
- Perform ACD outage from message announcements.
- Deliver appropriate communication to the Service and Support Consultation, Research and Resolution, and Systems Monitoring groups.
- Provide internal information security support for 24x7 operations.
- Troubleshoot RF technology equipment for hospitals and retirement communities.
Education
Master of Science - Information Technology Management
Capella University
Minneapolis, United States06-2017
Bachelor of Science - Computer Science, Project Management
Capella University
Minneapolis, United States06-2014
Skills
- Operating system support
- Remote support
- IT asset management
- Help desk support
- Wireless networking
- Hardware installation
- Application support
- Business analysis
- IT governance
- Telecommunications
- Digital transformation
- Incident response
- Software configuration
Accomplishments
- Top Enterprise Sales Performer: Achieved the highest annual sales figures for enterprise solutions at Global Tech Solutions, increasing revenue by 18%.
- Strategic Business Growth Award: Led a team initiative that resulted in a customer base growth of 25% at Innovatech Ltd.
- Client Retention Excellence: Maintained a 90% client retention rate through exceptional account management at Innovatech Ltd.
- Leading Social Seller: Implemented a LinkedIn social selling strategy that boosted lead generation by 40% at TechSolutions Inc.
Affiliations
- Project Management Institute
- Society of Human Resource Management
- Toastmasters
Certification
Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2021-2030.
Agile Hybrid Project Pro (AHPP), Certified through Project Management Institute (PMI), 2021.
Discipline Agile Scrum Master (DASM), Certified through Project Management Institute (PMI), 2022-2027.
Certified Associate in Project Management (CAPM), Certified through Project Management Institute (PMI), 2022-2031.
Discipline Agile Senior Scrum Master (DASSM), Certified through Project Management Institute (PMI), 2022-2027.
Agile Metrics (AM-MC), Certified through Project Management Institute (PMI), 2022.
Professional Scrum Product Owner I (PSPO 1). Certified through Scrum.org, 2023.
Certified Scrum Master (CSM), Certified through The Scrum Alliance (TSA), 2023-2028.
Certified Scrum Product Owner (CSPO), Certified through The Scrum Alliance (TSA), 2023-2028.
Agile Certified Practitioner (ACP), Certified through Project Management Institute (PMI), 2023-2029.
Information Technology Infrastructure Library (ITILv4), Certified through Axelos (AXE), 2022.
Master of Cybersecurity (MoCys), Certified through PM Exam Coach, 2023.
Google Certified Educator 1 (GCE), Certified through Google (GCE), 2023-2026.
Google Certified Educator 2 (GCE), Certified through Google (GCE), 2024-2027.
Amplified Admin Level 1(AAL), Certified through CDW, 2024.
Amplified Admin Level 2(AAL), Certified through CDW, 2024.
All Cloud-based certifications that Complainant has:
Oracle Cloud Infrastructure Certified Foundations Associate (OCI), Certified through Oracle (OCI), 2023- 2025.
Oracle Cloud Data Management Certified Foundations Associate (OCDM), Certified through Oracle (OCI), 2023-2025.
All C-Suite certification(s) that Complainant has:
Certified Government Chief Information Officer (CGCIO), Certified through Public Technology Institute (PTI), 2023-2026.
High Performance Leadership, Certified through Professional Development Academy (PDA) 2025.
Languages
English
Timeline
Application Support Admin/Helpdesk Administrator (part-time)
QuadMed
04.2015 - 12.2015
IT Service Technician II/Senior Technical Analyst
Milwaukee Public Schools
08.2008 - Current
Application Support/Technical Support Representative I (part-time)
Metavante
10.2004 - 03.2009
Bachelor of Science - Computer Science, Project Management
Capella University
Master of Science - Information Technology Management
Capella University