Travis Stymiest
Onalaska
Summary
Over 13 years of experience in technical support within academic settings, specializing in assisting professors and students by efficiently resolving diverse technical issues. Proficient in managing high call volumes, troubleshooting hardware and software problems, and configuring systems to ensure seamless IT infrastructure operations. Recognized for the ability to clearly articulate complex technical concepts, fostering positive relationships with users and colleagues, while consistently delivering exceptional customer service that maintains high satisfaction levels. Ready to leverage extensive experience and skills in a dynamic IT environment to drive organizational success.
Overview
13
13
years of professional experience
Work History
IT Technical Support Tier II
Wiley Publishing Company
11.2021 - 12.2022
- Optimized functionality of learning management systems (Blackboard, Canvas, Moodle, Brightspace) by managing course content and maintaining accurate enrollment and customer data.
- Diagnosed and resolved technical issues remotely to maintain uninterrupted course delivery for users.
- Facilitated positive and professional communication with faculty and students through verbal interactions and email correspondence.
- Applied critical thinking skills to resolve issues promptly and maintain operational efficiency.
IT Technical Support
Kaplan University
07.2013 - 09.2020
- Executed installation and configuration of computer hardware, software, operating systems, and applications.
- Achieved successful system setups and issue resolutions by effectively guiding staff and clients through necessary actions. Enhanced operational workflows through direct support and communication.
- Executed weekly remote troubleshooting and support for students and clients' computer systems.
- Conducted comprehensive onboarding sessions for new employees, focusing on skills development and company culture integration.
- Applied 8 years of Salesforce knowledge to streamline workflows and drive sales performance.
- Facilitated the tracking and resolution of issues via Jira ticketing, ensuring timely responses and effective problem-solving.
Customer Sales Representative
Lands' End
08.2009 - 04.2011
- Handled customer inquiries through phone calls to facilitate order placement and enhance service delivery.
- Provided support in addressing and resolving customer questions to enhance satisfaction.
- Facilitated communication by addressing phone calls and emails concerning Shop Your Way Rewards account issues.
Education
High School Diploma -
Plaeville High School
Plaeville, WI06.2008
Skills
- Teamwork and collaboration
- Excellent communication
- Customer service
- Friendly, positive attitude
- Dependable and responsible
- Operating system support
- Problem resolution
- Remote support
- Data entry
- Call center operations
Timeline
IT Technical Support Tier II
Wiley Publishing Company
11.2021 - 12.2022
IT Technical Support
Kaplan University
07.2013 - 09.2020
Customer Sales Representative
Lands' End
08.2009 - 04.2011
High School Diploma -
Plaeville High School