Dorothy Sheard
Philadelphia,PA
Summary
To obtain a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
7
7
years of professional experience
Work History
Medical Records Analyst
Industrial Medical Associates
10.2023 - Current
- Verified accuracy and completeness of documentation prior to filing or submitting.
- Generated reports from EHRs as requested by physicians or other healthcare personnel.
- Organized patient charts, gathering medical histories, lab results and consents.
- Improved patient care by accurately analyzing and organizing medical records for easy access and retrieval.
Data Entry Coordinator
Asendia USA
06.2021 - 10.2023
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compiled data from source documents prior to data entry.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
Customer Service Representative
IKEA
09.2020 - 06.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Security Guard
Rivers Casino Philadelphia
08.2019 - 09.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded quickly to emergency situations to assess and deflect issues.
Cashier
ShopRite
02.2018 - 08.2019
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Mastery Charter Thomas Campus
Skills
- Reliability
- Organizational abilities
- Training and mentoring
- Adaptive team player
- High-energy attitude
- Problem-solving abilities
- Courteous demeanor
- Effective communication
Timeline
Medical Records Analyst
Industrial Medical Associates
10.2023 - Current
Data Entry Coordinator
Asendia USA
06.2021 - 10.2023
Customer Service Representative
IKEA
09.2020 - 06.2021
Security Guard
Rivers Casino Philadelphia
08.2019 - 09.2020
Cashier
ShopRite
02.2018 - 08.2019
High School Diploma -
Mastery Charter Thomas Campus
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