Dorothy Tauteoli
West Jordan,UT
Summary
Strategic Quality Advisor dedicated to improving performance of quality element portfolios. Expert in research, analyzing trends and recommending strategies to optimize production. Builds and grows communication skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Senior Sales Advisor
UPS Customer Service
West Valley City, Utah
03.2013 - Current
- Coached employees on speed and efficiency to improve productivity.
- Assigned projects and distributed tasks to team members per area of expertise.
- Coached team to develop skills and overcome weaknesses to reach goals.
- Guided employees in handling difficult or complex problems or resolving escalated complaints or disputes.
- Collaborated with team to encourage open sharing of ideas and solutions
Customer Service Trainer
UPS
West Valley City, Utah
09.2008 - 03.2013
- Planned and administered training materials to support ongoing learning and professional development.
- Created and designed web content, including images and graphics for training programs using Powerpoint Presentations
- Employed wide range of teaching strategies, hands-on activities and multimedia-based techniques to keep training classes fresh and interesting.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Salt Lake Community College
Salt Lake City, UTTimeline
Senior Sales Advisor
UPS Customer Service
03.2013 - Current
Customer Service Trainer
UPS
09.2008 - 03.2013
Associate of Science - Administrative Assistance And Secretarial Science
Salt Lake Community College
Skills
- Leadership
- Communication Specialist
- Accounting
- Billing Specialist
- Reporting Analysts
- Training Specialist
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