Jaime Baca
Summary
Bilingual and results-driven professional with extensive experience in customer service and sales, demonstrating a strong commitment to excellence and proactive problem-solving.
Results-oriented and self-motivated with a strong passion for continuous growth and development. Skilled at inspiring and motivating both myself and others, a confident leader with exceptional communication abilities.
Overview
16
16
years of professional experience
Work History
Senior Sales Advisor
City Kia of Greater Orlando
03.2019 - 12.2024
- Led and mentored junior sales staff, providing guidance and training to improve sales techniques and product knowledge
- Managed relationships with high net worth clients, offering personalized service and tailored vehicle recommendations
- Oversaw sales performance, ensuring dealership goals were met or exceeded by monitoring targets and metrics
- Negotiated and closed complex deals involving financing, trade-ins, and special offers
- Provided product expertise, answering detailed questions and offering insights into vehicles
- Ensured excellent customer experience by overseeing the entire customer journey from initial contact through post-purchase follow-ups
- Addressed and resolved escalated customer issues, ensuring positive outcomes and customer loyalty
- Managed inventory and stock levels, coordinating with managers to maintain an optimal supply of in-demand models
- Contact: Jared Pryzyd | 708-955-4248
Valet Concierge
Porto Vita Aventura/Park One Florida
03.2013 - 01.2019
- Delivered exceptional concierge and valet services to residents and guests, ensuring seamless and personalized experiences
- Managed parking of high value automobiles, maintaining traffic flow and ensuring proper care
- Assisted with requests such as restaurant reservations, event bookings, and transportation arrangements
- Monitored building entrances and parking areas, maintaining security and confidentiality for residents
- Coordinated facility management tasks, including handling resident packages, deliveries, and maintenance requests
- Contact: Harry Thal | 305-710-5848
Leisure/Corporate Sales Advisor
Forest Travel
02.2011 - 03.2013
- Created bespoke travel itineraries for both leisure and corporate clients, ensuring all details were tailored to their preferences
- Booked luxury accommodations, private transportation, and exclusive experiences, such as VIP access to events
- Built and maintained strong client relationships, offering proactive recommendations to enhance travel experiences
- Coordinated with luxury hotels, airlines, and other vendors to secure exclusive offers and benefits for clients
- Provided on-demand support during travel, resolving issues and ensuring seamless travel experiences
- Utilized Amadeus CRS/GDS to make travel bookings and manage itineraries
- Contact: David Mendal | 305-932-5560
Private Investigator Assistant
A Action Investigations
03.2009 - 02.2011
- Assisted with conducting discreet surveillance, gathering information, and documenting findings for investigations
- Conducted research and data collection through online databases, public records, and interviews
- Compiled and organized evidence into detailed, accurate reports for lead investigators and clients
- Contact: Justin Berger | 786-556-7633
Education
Associate of Applied Science -
Broward College
Hollywood, FL04.2019
High School Diploma - undefined
Dr. Michael M. Krop Sr. High
North Miami Beach, FL01.2007
Skills
- Leadership
- Communication
- Conflict Resolution
- Relationship Building
- Time Management
- Customer Retention
- Market Analysis
- Logical Thinking
- Active Listening
- Closing Techniques
- Negotiation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Sales Advisor
City Kia of Greater Orlando
03.2019 - 12.2024
Valet Concierge
Porto Vita Aventura/Park One Florida
03.2013 - 01.2019
Leisure/Corporate Sales Advisor
Forest Travel
02.2011 - 03.2013
Private Investigator Assistant
A Action Investigations
03.2009 - 02.2011
High School Diploma - undefined
Dr. Michael M. Krop Sr. High
Associate of Applied Science -
Broward College
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