Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Dean Valdes

Bessemer,264

Summary

Dedicated Mortgage professional with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Vice President with over 35 years of experience in Mortgage Business. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position that offering excellent communication and good judgment.

Experienced Professional with over 35 years in Accounts Payable and Accounts Receivables.

Overview

18
18
years of professional experience

Work History

Vice President of Servicing Operations

Castle Mortgage Corporation
03.1996 - 05.2014
  • Interviewed, supervised and motivated 5 staff members to achieve optimal productivity.
  • Staff handled:
  • Payment of Property Taxes
  • Homeowner's Insurance Premiums,
  • Flood Insurance Premiums and Mortgage PMI and MIP Premiums
  • Received and posted all Mortgage Payments to customer's account
  • Set up Automatic Payments.
  • Set up Loan Information in system for New Customer's
  • Talk to Customer's concerning question's regarding their loan.
  • I personally handled :
  • Collection's , Foreclosure's and Bankruptcy accounts.
  • End of Year Processing.
  • (1) Closing out the current year's information.
  • (2) Sending yearend information to the coupon vendor to prepare the Customer's Payment Coupon Book
  • (3) Approving final information to be printed in Customer's New Coupon Booklet, for the upcoming year which included, Mortgage Interest (1098 and 1099) and Escrow Analysis of their account and Monthly Payment Coupons.

Education

Data Entry - Data Entry

Continental Commercial College
Birmingham, AL
01.1971

High School Diploma -

Mcadory High School
Mccalla, AL
05.1970

Skills

  • Customer Education
  • Critical Thinking
  • Policy and Procedure Development
  • Project Oversight
  • Mortgage Banking and Analysis
  • Rules and Regulations
  • Account Management
  • Customer and Employee Rapport
  • Company Guidelines
  • Coaching and Mentoring
  • Performance Monitoring
  • Foreclosures and Liquidations
  • Recruiting and Hiring
  • Staff Training
  • Adaptable and Flexible
  • Employee Motivation and Performance
  • Mentoring

Timeline

Vice President of Servicing Operations

Castle Mortgage Corporation
03.1996 - 05.2014

Data Entry - Data Entry

Continental Commercial College

High School Diploma -

Mcadory High School
Dorothy Dean Valdes