Dennis Richel
St. Joseph,Michigan
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 29 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
48
48
years of professional experience
Work History
Vice President of Operations
Northern Trust Bank
Chicago, IL
03.1993 - 05.2022
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Operations Coordinator
1st National Bank Of Chicago
Chicago, Illinois
07.1990 - 02.1993
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Operations Supervisor
Harris Bank
Chicago, IL
03.1974 - 06.1990
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Finance
South Suburban
South Holland; IllinoisNo Degree - Banking And Financial Support Services
American Institute of Banking
Chicago, ILSkills
- Business Leadership
- Customer Education
- Customer Service
- Management Training
- Operational Efficiency
- Hiring and Onboarding
- Mathematical Calculation and Reasoning
Timeline
Vice President of Operations
Northern Trust Bank
03.1993 - 05.2022
Operations Coordinator
1st National Bank Of Chicago
07.1990 - 02.1993
Operations Supervisor
Harris Bank
03.1974 - 06.1990
No Degree - Finance
South Suburban
No Degree - Banking And Financial Support Services
American Institute of Banking