Dorothy (DeeDee) Curd
Summary
Looking for a career change in life. Driven and meticulous professional with a proven track record in the insurance and healthcare sectors, including impactful tenure at Humana, Inc. Expert in enhancing customer satisfaction and resolving complex issues through exceptional problem-solving and detailed attention. Demonstrates strong leadership in high-paced environments, ensuring quality assurance and fostering significant client relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Life/Annuity/Health Care Specialist
Self Employed
06.2022 - Current
- Licensed in 22 states
- Follow several companies policies and procedures in order to choose the best policy for my clients
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Professional Cleaner
Self Employed
11.2012 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Licensed Health Care Advocate
Humana, Inc
05.2016 - 06.2022
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Education
Legal Administration Certification - Legal
Washington Business School
Tysons Corner, VirginiaLicensed Life/Annuities/Health Care Agent - Insurance
State of Florida
Tampa, FLSkills
- Works in a high paced environment
- Attention to details
- Team player
- Professional and hardworking
- Owner and Operator of Cleaning Business
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Life/Annuity/Health Care Specialist
Self Employed
06.2022 - Current
Licensed Health Care Advocate
Humana, Inc
05.2016 - 06.2022
Professional Cleaner
Self Employed
11.2012 - Current
Legal Administration Certification - Legal
Washington Business School
Licensed Life/Annuities/Health Care Agent - Insurance
State of Florida