Summary
Overview
Work History
Education
Skills
Timeline
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Dorothy (DJ) Cherry

Chicago,IL

Summary

Dynamic professional with a proven track record at Starbucks, excelling in customer service and team collaboration. Skilled in time management and proficient in Microsoft Excel, I foster positive environments and enhance client retention. Recognized for resolving customer issues effectively, contributing to loyalty and satisfaction in fast-paced settings. A born leader and creative visionary.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
04.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Marketing Coordinator Intern

Edge Sports Apparel
01.2025 - 07.2025
  • Worked alongside design team in development for merchandising
  • Coordinated with NCAA youth basketball tournament heads to create merchandising opportunities for events
  • Managed multimillion dollar store front across 5 different NCAA youth tournament events
  • Assisted in the transportation of equipment and merchandise across multiple states

Office Coordinator

H&R Block
01.2022 - 04.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

General Manager

Sheridan's Frozen Custard
01.2018 - 08.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Assistant Manager

Dorchester Swim & Tennis Club
04.2019 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor of Arts - Communication

DePaul University
Chicago, IL
06-2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Proficiency in Microsoft Excel
  • Proficiency in Adobe Suite

Timeline

Marketing Coordinator Intern

Edge Sports Apparel
01.2025 - 07.2025

Barista

Starbucks
04.2023 - Current

Office Coordinator

H&R Block
01.2022 - 04.2024

Assistant Manager

Dorchester Swim & Tennis Club
04.2019 - 07.2022

General Manager

Sheridan's Frozen Custard
01.2018 - 08.2022

Bachelor of Arts - Communication

DePaul University

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