Dorothy L. Quansah
Columbus,OH
Summary
Diligent work professional with 2 years of experience, monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
managed expectations of clients and open to learning new skills. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Facility Security Officer
Franklin County Sheriff’s Office
Columbus, Ohio
03.2020 - Current
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Super Highway Travels
Columbus , Ohio
11.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Business Management And Computer Studies
Wisconsin International University
GhanaHigh School Diploma -
Aburi Girls Senior High School
GhanaSkills
- Verbal and Written Communication
- Attentive and Observant
- Security Regulation Enforcement
- Customer Service
- Theft Prevention
- Team Player
- Detail-Oriented
- CCTV Monitoring
Timeline
Facility Security Officer
Franklin County Sheriff’s Office
03.2020 - Current
Customer Service Representative
Super Highway Travels
11.2019 - 03.2020
Bachelor of Science - Business Management And Computer Studies
Wisconsin International University
High School Diploma -
Aburi Girls Senior High School
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