Dorotie Lamy
Scottsdale
Summary
Customer Service Representative with focus on building strong relationships and delivering quality support. Skilled in communication and problem-solving. Organized, detail oriented, and a self starter. Dedicated to increasing sales by providing customers with careful consideration and support, providing customized solutions to meet diverse customer needs and enhance satisfaction. Committed to driving business success through excellent service.
Overview
8
8
years of professional experience
Work History
Technical Support
Liveops
Scottsdale, AZ
12.2022 - 02.2026
- Provided remote technical support via phone, chat, and email.
- Diagnosed and resolved hardware, software, and connectivity issues for customers.
- Guided users through step-by-step troubleshooting processes.
- Documented issues and escalated complex problems when needed.
- Educated customers on system features, updates and usage best practices.
- Ensure high customer satisfaction through clear communication and timely solutions.
Customer Service Representative
Tyme Global Technologies (TGT)
Albany, NY
09.2020 - 09.2022
- Assisting Customer in filling claims to receive payment from their insurance companies.
- Handling customer inquiries and provided timely and accurate information.
- Achieve 95% customer satisfaction rating based on post-interaction surveys.
- Assisting customers with technical issues related to products or services.
- Guiding customers through basic troubleshooting steps.
- Resolving customer complaints and providing solutions efficiently.
Customer Service Representative
Dynata
Shelton, CT
03.2018 - 07.2020
- Answering incoming calls, emails, and chat messages from customers.
- Handling complaints with patience and professionalism.
- Providing step-by-step guidance for products or service issues.
- Assisting customers with billing inquiries and payment processing.
- Maintain accurate records of customer interactions and transactions in the database.
- Work with other departments to escalate issues and improve overall customer experience.
Education
GED -
Happer Community College
Skills
- Salesforce
- Microsoft Office
- Problem Solving
- Effective Time Management
- Computer Skills
- Ability to Multitask
- Communication Skills
- Customer Service
- Marketing and Sales
Languages
English
Spanish
Timeline
Technical Support
Liveops
12.2022 - 02.2026
Customer Service Representative
Tyme Global Technologies (TGT)
09.2020 - 09.2022
Customer Service Representative
Dynata
03.2018 - 07.2020
GED -
Happer Community College