Doroyane Locke
JACKSON,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Agent
Everise
01.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Streamlined communication channels for improved efficiency within the customer care team.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Customer Service Representative
Beacon Hill Staffing
12.2022 - 01.2023
- Streamlined housing application processes for faster approval times and better client experiences.
- Collaborated with community partners to provide essential resources and support for residents in need.
- Supported clients in navigating complex application processes, reducing barriers to accessing vital housing assistance resources.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis counseling and intervention services to clients in emergency situations.
Customer Service Representative
AppleOne Employment Services
01.2020 - 12.2021
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Education
BBA - Health Administration
Strayer University
Washington, DC10.2028
Associate of Applied Science - Medical Insurance Billing
Hinds Community College
Jackson, Ms01.2020
GED -
Hinds Community College
Raymond, MS07.2012
Skills
- Effective Communication
- Active Listening
- Time Management
- CRM Software
- Multitasking
- Typing Speed
- Escalation Management
- Call Center Experience
- Attention to Detail
- Conflict Resolution
- HIPAA Compliance
- Call Documentation
- Microsoft Office
- Resourcefulness
Certification
- First Aid/CPR Certified
Timeline
Customer Care Agent
Everise
01.2023 - Current
Customer Service Representative
Beacon Hill Staffing
12.2022 - 01.2023
Customer Service Representative
AppleOne Employment Services
01.2020 - 12.2021
BBA - Health Administration
Strayer University
Associate of Applied Science - Medical Insurance Billing
Hinds Community College
GED -
Hinds Community College