Summary
Overview
Work History
Education
Skills
Timeline
Affiliations
Certification
Languages
Awards
Awards
References
Generic

Christina Jo Gonzalez

San Antonio,Texas

Summary

Committed, motivated, bilingual in Spanish and multi-talented Professional with exceptional decision-making skills, excellent customer service skills and extensive military background and variety of continuous education with Notary Public license for 9 plus years. Strong work ethic, professional demeanor, great initiative, mission oriented. Knowledgeable and dedicated customer service professional with extensive experience in Military and Civilian industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Customer Care Agent

Alorica
11.2021 - 11.2023
  • Call center representative spoke to customers by phone email, online chat, or social media to resolve their questions or concerns regarding applying for loans, confirming, verifying, and approving bank loans
  • Streamlined communication channels for improved efficiency within the customer care team
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback
  • Increased issue resolution rate through continuous training and performance evaluation
  • Managed high call volume while maintaining exceptional service quality for all customers
  • Developed strong relationships with key accounts, leading to increased client retention rates
  • Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations
  • Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams
  • Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Maintained and managed customer files and databases
  • Analyzed customer feedback for process improvements to achieve long-term business objectives
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices
  • Managed supplier deliveries around client needs to increase client retention
  • Responded proactively and positively to rapid change
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Promptly responded to inquiries and requests from prospective customers
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Investigated and resolved accounting, service, and delivery concerns
  • Increased efficiency and team productivity by promoting operational best practices
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally
  • Reduced response times by implementing effective organizational strategies in managing inquiries.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Streamlined communication channels for improved efficiency within the customer care team.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Increased issue resolution rate through continuous training and performance evaluation.
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
  • Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations.
  • Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Actively sought opportunities for professional development within the industry, participating in workshops and training sessions relevant to the role.
  • Contributed towards a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations.
  • Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Defense Commissary Agency Store Work Leader

Lackland Air Force Base
04.2018 - 01.2021
  • Trained Commissary Director and Store Manager in ordering procedures
  • Trained two Produce Managers in Department procedures
  • Audit accounting computer automated system reports, process returns, download weekly order guides and price changes
  • Directed and supervised department employees in duties, policies, and regulations
  • Directed and supervised six department inventories with positive within tolerance final inventory numbers
  • Directed the work of the department providing instructions on specific tasks, assists, and checking work in progress with Commissary Director and Store Manager approvals
  • Ensure instructions are passed on to employees daily
  • Assists in resolving problems and aiding the Store Director and Store Manager
  • Ensure official administrative duties, orders and suspense requirements are completed in a professional and timely manner
  • Ensure timely and accurate processing of all administrative requirements for ordering, NIS logs, receiving, spot-checks, sanitation, rotation checklists and price verifications are completed in a timely manner and in accordance with Agency policies, procedures, and directive
  • Ensure acquisition of material resources, necessary to accomplish assigned tasks is completed in a timely Ensure proper stock rotation when restocking shelves, bins, counters, and other source areas
  • Monitor dated materials during restocking to ensure produce is within code
  • Price changes and signage maintenance are completed accurately and in a timely manner
  • Improved team productivity by implementing efficient workflow processes and time management strategies
  • Led a diverse team of professionals, fostering an environment of collaboration and high performance
  • Streamlined project management processes for increased efficiency and timely completion of tasks
  • Coached team members in skill development, resulting in enhanced job performances and career growth
  • Optimized resource allocation to ensure cost-effective operations and maximized profitability
  • Developed customized training programs for employees, enhancing their knowledge base and skill sets
  • Conducted periodic performance evaluations, providing constructive feedback to drive continuous improvement
  • Established clear communication channels within the team to facilitate information sharing and seamless coordination
  • Spearheaded process improvements, reducing operational bottlenecks and increasing overall productivity
  • Managed multiple projects simultaneously while maintaining strict deadlines and quality standards
  • Collaborated with cross-functional teams to achieve common goals and enhance overall business performance
  • Maintained a safe work environment by enforcing compliance with safety regulations and company policies
  • Resolved conflict within the team through effective mediation techniques, promoting a positive work culture
  • Identified areas of potential growth by conducting comprehensive market research and analysis
  • Delivered exceptional customer service by addressing client needs promptly and efficiently, resulting in high levels of satisfaction
  • Assessed team performance metrics regularly, identifying areas for improvement and implementing corrective measures
  • Mentored junior team members to help them reach their full potential while contributing positively to the organization’s success
  • Implemented innovative solutions to overcome challenges faced during project execution, ensuring successful outcomes
  • Monitored budgets closely, making strategic adjustments as necessary to maintain financial stability within the department
  • Cultivated strong relationships with key stakeholders both internally and externally; this facilitated smooth collaboration on various projects
  • Maintained organized work area by cleaning and removing hazards
  • Made sure that products were produced on time and were of good quality
  • Met production targets and tight deadlines by collaborating closely with team members
  • Organized and prepared workstations and materials needed for operations to maximize productivity
  • Inspected finished products for quality and adherence to customer specifications
  • Used problem-solving and issue-resolution skills to address production problems promptly and successfully
  • Inspected products and machines to maintain quality and efficiency
  • Trained new production staff members on safe and efficient production procedures and proper machine operations
  • Assembled products according to changing daily work orders and specific customer needs
  • Adjusted machines to increase productivity for runs
  • Examined incoming materials and compared to documentation for accuracy and quality
  • Collaborated with other departments to optimize production workflows
  • Performed general equipment maintenance and repair to minimize downtime
  • Calibrated machines to maintain required productivity levels and adherence to quality standards
  • Prepared reports and technical documentation of day-to-day production processes
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products
  • Reviewed production schedules and streamlined processes
  • Oversaw logistics and inventory management for storeroom.
  • Improved team productivity by implementing efficient workflow processes and time management strategies.
  • Led a diverse team of professionals, fostering an environment of collaboration and high performance.
  • Streamlined project management processes for increased efficiency and timely completion of tasks.
  • Coached team members in skill development, resulting in enhanced job performances and career growth.
  • Optimized resource allocation to ensure cost-effective operations and maximized profitability.
  • Developed customized training programs for employees, enhancing their knowledge base and skill sets.
  • Conducted periodic performance evaluations, providing constructive feedback to drive continuous improvement.
  • Established clear communication channels within the team to facilitate information sharing and seamless coordination.
  • Spearheaded process improvements, reducing operational bottlenecks and increasing overall productivity.
  • Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Collaborated with cross-functional teams to achieve common goals and enhance overall business performance.
  • Maintained a safe work environment by enforcing compliance with safety regulations and company policies.
  • Resolved conflict within the team through effective mediation techniques, promoting a positive work culture.
  • Identified areas of potential growth by conducting comprehensive market research and analysis.
  • Delivered exceptional customer service by addressing client needs promptly and efficiently, resulting in high levels of satisfaction.
  • Assessed team performance metrics regularly, identifying areas for improvement and implementing corrective measures.
  • Mentored junior team members to help them reach their full potential while contributing positively to the organization''s success.
  • Implemented innovative solutions to overcome challenges faced during project execution, ensuring successful outcomes.
  • Monitored budgets closely, making strategic adjustments as necessary to maintain financial stability within the department.
  • Cultivated strong relationships with key stakeholders both internally and externally; this facilitated smooth collaboration on various projects.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Adjusted machines to increase productivity for runs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Collaborated with other departments to optimize production workflows.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Reviewed production schedules and streamlined processes.

Defense Commissary Agency Store Worker

Lackland Air Force Base
04.2016 - 04.2018
  • Received reports for submission to the Administration office
  • Requisition merchandise from civilian vendors
  • Maintains adequate stock of resale items
  • Identifies any obvious spoilage, damage, and out-of-date merchandise
  • Receives, supplies, equipment, and resale items
  • Receive merchandise from distributors according to DECA policy
  • Selected as Employee of the Month for November 2017
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Helped customers complete purchases, locate items, and join reward programs
  • Performed inventory control, such as counting, and stocking merchandise
  • Assisted customers by answering questions and fulfilling requests
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty
  • Assisted customers by locating items, processing payments, and carrying out heavy purchases
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Operated POS systems to accurately process customer purchases
  • Provided correct change for purchases to avoid customer confusion or disputes
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
  • Processed returns and handled exchanges quickly to provide positive store experiences
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Engaged in friendly conversation with customers to better uncover individual needs
  • Listened to customer needs and desires to identify and recommend optimal products
  • Managed efficient cash register operations
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Created an inviting environment for customers by maintaining store organization and cleanliness
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Developed strong rapport with customers and created positive impression of business
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Used in-store system to locate inventory and place special orders for customers
  • Recommended complementary purchases to customers, increasing revenue
  • Monitored customers for signs of security concerns and escalated issues to management
  • Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
  • Increased customer satisfaction by providing efficient and friendly service during checkout processes.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized store environment for optimal customer shopping experience.
  • Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
  • Collaborated with team members to meet daily sales targets and maintain high levels of productivity.
  • Processed returns and exchanges, ensuring a seamless experience for customers.
  • Conducted regular price checks for accuracy, maintaining an up-to-date pricing system throughout the store.
  • Assisted customers with locating desired items, leading to increased sales and repeat business.
  • Provided product knowledge to customers, helping them make informed purchasing decisions.
  • Participated in store promotions and events to drive foot traffic and boost overall sales figures.
  • Operated cash registers accurately, balancing drawers at the end of each shift without discrepancies.
  • Supported merchandising efforts by creating visually appealing displays that showcased featured products effectively.
  • Performed regular audit checks on merchandise to identify potential shrinkage issues or discrepancies in inventory records.
  • Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
  • Utilized effective upselling techniques to increase average transaction value while ensuring customer satisfaction remained high.
  • Contributed to a positive work culture by consistently displaying a strong work ethic and collaborating well with colleagues on various tasks or projects.
  • Managed multiple priorities simultaneously by efficiently organizing workload while maintaining focus on delivering excellent results under pressure.
  • Effectively communicated with suppliers regarding deliveries, invoicing issues or any other concerns related to goods received.
  • Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
  • Continuously sought opportunities for self-development and growth by attending relevant trainings or workshops, staying updated on industry trends and adopting best practices in the workplace.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Operated POS systems to accurately process customer purchases.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Defense Commissary Agency Sales Store Checker

Lackland Air Force Base
03.2014 - 04.2016
  • Team Leader for 2016 Official Inspection and Inventory preparation
  • Assists Teller in maintenance of electronic equipment
  • Assists Customer Service Manager in providing new hire training
  • Assists Grocery Department employees in required tasks
  • Operates an electronic checkout system, makes, change, and verifies change fund and amount of currency received during an assigned shift
  • Manages change machines to ensure proper amounts of cash and coins are available
  • Assists customers by answering questions concerning prices, identification, and location of items
  • Counts cash and negotiable instruments and to prepare an accountability report
  • Manages the self-checkout registers assisting customers in the correct processing of their purchases
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required
  • Assisted customers with returns, refunds and resolving transaction issues
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Tallied cash drawer at beginning and end of each work shift
  • Upsold additional products and services to customers, increasing revenue
  • Performed cash, card, and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud
  • Learned duties for various positions and provided backup at key times
  • Used POS system to enter orders, process payments and issue receipts
  • Worked with floor team and managers to meet wide range of customer needs
  • Responded promptly to requests for assistance, spills, and customer inquiries
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Processed refunds and exchanges in accordance with company policy
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
  • Checked personal identifications during alcohol and tobacco sales
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
  • Set up new sales displays each week with fresh merchandise
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences
  • Identified and resolved discrepancies and errors in customer accounts
  • Lifted to 50 pounds at once and used forklift to move heavier loads.
  • Boosted store sales by implementing effective merchandising strategies and engaging with customers.
  • Enhanced customer satisfaction through prompt assistance and addressing their inquiries.
  • Streamlined inventory management by conducting regular stock checks and maintaining accurate records.
  • Increased repeat business by establishing strong rapport with customers and providing personalized service.
  • Contributed to store success by working collaboratively with team members to achieve sales targets.
  • Optimized product displays, ensuring an appealing layout that attracted attention from potential buyers.
  • Improved store efficiency by assisting in training new employees on sales techniques and product knowledge.
  • Ensured store cleanliness, organizing shelves and maintaining a professional appearance for customer comfort.
  • Exceeded monthly sales goals consistently, utilizing persuasive communication skills and product expertise.
  • Assisted in loss prevention efforts, monitoring store activity closely to identify potential theft situations.
  • Facilitated smooth transactions by handling cash registers efficiently and accurately processing payments.
  • Managed customer complaints professionally, resolving issues promptly to maintain a positive experience for all parties involved.
  • Developed extensive product knowledge, staying informed about new arrivals and offering expert recommendations to customers accordingly.
  • Organized promotional events within the store, increasing foot traffic and brand awareness among local shoppers.
  • Maintained up-to-date knowledge of competitor pricing strategies, adjusting pricing as needed to remain competitive within the market space.
  • Collaborated with fellow team members during store-wide sales events, coordinating efforts for maximum impact on overall revenue generation.
  • Maximized profit margins through strategic upselling tactics while remaining attentive to customer needs.
  • Supported daily operations of the store including opening/closing tasks, restocking merchandise, and performing routine maintenance duties.
  • Provided excellent service by actively listening to customer needs and offering suitable solutions based on their preferences.
  • Demonstrated adaptability by quickly learning new store procedures and product information to ensure a seamless customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 40 pounds at once and used forklift to move heavier loads.

Education

Coursework - Paralegal Studies

Penn Foster
Phoenix, AZ
01.2026

Associate of Applied Science - Business Management, General Studies

Central Texas College
Killeen, TX
01.2014

Coursework - Veterinary Medicine

Penn Foster
Phoenix, AZ
01.2013

Coursework - Notary Public

State of Texas Notaries
Houston, TX
01.2011

Bachelor of Science - Primary Leadership Development Course (NCO Academy)

United States Army
Grafenwoehr, Germany
12.1992

Skills

  • Spanish Fluency
  • Professional Communication
  • Information Security
  • Database Administration
  • Training and Coaching
  • Policy and Procedure Modification
  • Personnel Management
  • Payroll and Budgeting
  • Organizational Skills
  • Time Management
  • Effective Communication
  • Resource Allocation

Timeline

Customer Care Agent

Alorica
11.2021 - 11.2023

Defense Commissary Agency Store Work Leader

Lackland Air Force Base
04.2018 - 01.2021

Defense Commissary Agency Store Worker

Lackland Air Force Base
04.2016 - 04.2018

Defense Commissary Agency Sales Store Checker

Lackland Air Force Base
03.2014 - 04.2016

Coursework - Paralegal Studies

Penn Foster

Associate of Applied Science - Business Management, General Studies

Central Texas College

Coursework - Veterinary Medicine

Penn Foster

Coursework - Notary Public

State of Texas Notaries

Bachelor of Science - Primary Leadership Development Course (NCO Academy)

United States Army

Affiliations

  • Travel to the Beach with family- Body Surfing
  • Camping on Beach with family

Certification

Texas State Notary Public License- Licensed in Feb 2011

Commission License ID# 12886611-9

Commission expires 03/01/2025

Languages

Spanish
Native or Bilingual

Awards

  • The President’s Volunteer Service Award- President Barrack Obama
  • V Corps Heart of Victory - Exceptional Family Readiness Leadership
  • 40th Military Police Detachment Family Readiness Leadership
  • 615th Military Police Company Family Readiness Leadership
  • 793rd Military Police Battalion Family Readiness Leadership
  • American Red Cross Health and Safety Commendation
  • American Red Cross Yearly Service Volunteer Certificates
  • American Red Cross Volunteer of the Year Certificates
  • American Red Cross Ft. Sill Professional Angel Award
  • American Red Cross Exceptional Volunteer Service- Honor Award Special Citation
  • Certificate of Appreciation Bamberg JROTC “Drill Mom”
  • Army Good Conduct Medal- 1
  • Army Achievement Medal- 1
  • Army Commendation Medal- 1
  • Southwest Asia Medal with 2 Bronze Stars- 1
  • Army Service Ribbon- 1
  • NCO Development Ribbon- 1
  • Liberation of Kuwait Ribbon- 1
  • Bronze Star with 3 Oak leaf clusters

Awards

  • The President's Volunteer Service Award- President Barrack Obama
  • V Corps Heart of Victory - Exceptional Family Readiness Leadership
  • 40th Military Police Detachment Family Readiness Leadership
  • 615th Military Police Company Family Readiness Leadership
  • 793rd Military Police Battalion Family Readiness Leadership
  • American Red Cross Health and Safety Commendation
  • American Red Cross Yearly Service Volunteer Certificates
  • American Red Cross Volunteer of the Year Certificates
  • American Red Cross Ft. Sill Professional Angel Award
  • American Red Cross Exceptional Volunteer Service- Honor Award Special Citation
  • Certificate of Appreciation Bamberg JROTC “Drill Mom”
  • Army Good Conduct Medal- 1
  • Army Achievement Medal- 1
  • Army Commendation Medal- 1
  • Southwest Asia Medal with 2 Bronze Stars- 1
  • Army Service Ribbon- 1
  • NCO Development Ribbon- 1
  • Liberation of Kuwait Ribbon- 1
  • Bronze Star with 3 Oak leaf clusters

References

References available upon request.

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Christina Jo Gonzalez