Dorriaha Nezbeth-Green
Garland,TX
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead/Management
Whataburger
08.2024 - Current
- Trained new team members on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, and open communication.
- Served as a role model for the team by demonstrating commitment to professionalism, and adherence to company values at all times.
Customer Service Representative
Chewy Inc
05.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding resolutions for both customers and the company alike.
- Delivered exceptional verbal communication during phone conversations or written correspondence with clients.
Security Officer
Securitas Security Company
12.2020 - 02.2022
- Greeted guests professionally to create a welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Education
High School Diploma -
Naaman Forest Highschool
Garland, TX08.2021
Skills
- Conflict mediator
- Attentive Communication
- Critical Thinking
- Staff Training
- Multi-line phone talent
- Microsoft Word
- Great work ethic
- Leadership
Certification
- CPR Certified- Adults and Children
- Manager Food Handler Certification
- Food Handlers Certification
References
- Ashley Wesson, Supervisor, (469) 565-6631
- Tyra Sims, Supervisor, (469) 925-7369
- Charmayne Porter, Mentor, (469) 661-6932
Timeline
Team Lead/Management
Whataburger
08.2024 - Current
Customer Service Representative
Chewy Inc
05.2022 - 08.2023
Security Officer
Securitas Security Company
12.2020 - 02.2022
High School Diploma -
Naaman Forest Highschool