Summary
Overview
Work History
Education
Skills
Timeline
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Dorsa Yaminishad

Irvine,CA

Summary

Energetic and result-driven professional with nearly a decade of diverse experience across customer service, administrative support, and office management. Brimming with youthful enthusiasm, I bring a fresh perspective and unwavering dedication to every task. Seeking a challenging position where my wealth of experience, coupled with my dynamic energy, can drive innovation, exceed expectations, and contribute to a vibrant team environment. Ready to tackle new challenges head-on and bring positive, proactive spirit to the workplace.

Overview

9
9
years of professional experience

Work History

Office Associate Phone Bank & Lead CSR

County of Orange - Register of Voters
Santa Ana, CA
03.2022 - 12.2022
  • Provided exceptional customer service through phone, email, and in-person interactions.
  • Administered support for accounting, purchasing, and human resources functions.
  • Managed a public phone bank, handling over 100 calls per day during state primary and general elections.
  • Supported election services and outreach, including recruiting poll workers and processing mail-in ballots.
  • Trained and mentored Customer Service Representatives as Lead CSR.
  • Collaborated with senior management on disciplinary and knowledge issues.

Administrative Client Care Specialist

Horizon Lighting
Irvine , CA
12.2019 - 03.2022
  • Communicated with clients via phone, email, and chat, exceeding product and service requirements.
  • Researched and provided accurate information to resolve issues and respond to inquiries.
  • Offered expert service, following up on promises and ensuring customer satisfaction.
  • Addressed customer concerns promptly and efficiently.

Corporate Customer Support Coordinator

Amazon
Irvine , CA
01.2019 - 12.2019
  • Maintained customer satisfaction through forward-thinking strategies.
  • Offered advice and assistance to customers, addressing needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed satisfaction goals.

Customer Sales and Service Expert

Yellow Korner Fine Art Gallery
Newport Beach, CA
05.2017 - 01.2019
  • Developed and implemented sales strategies, engaging customers to drive long-term sales.
  • Maintained inventory, resolved customer issues, and planned efficient sales routes.
  • Analyzed sales data to identify trends in customer buying habits.

Office Administrator

Eye Care First
Mission Viejo, CA
03.2014 - 05.2017
  • Handled phone calls, faxes, and emails, upholding patient confidentiality protocols.
  • Provided administrative support, managed patient information, and communicated with customers.
  • Scheduled and followed up on appointments, demonstrating effective time management.

Education

Associate of Arts - Psychology

Orange Coast College
Costa Mesa, CA
05-2023

Skills

  • Bilingual: Fluent in Farsi
  • Client Communication Skills
  • Strong Customer Service
  • Office Management Software
  • Administrative Support
  • Multitasking
  • Effective Verbal and Written Communication
  • Self-motivated and Hard Worker
  • Team Player
  • Detail-oriented and Organized
  • Time Management under Heavy Workloads and Tight Deadlines
  • Able to Commit to a Full-Time Work Schedule, Including Overtime

Timeline

Office Associate Phone Bank & Lead CSR

County of Orange - Register of Voters
03.2022 - 12.2022

Administrative Client Care Specialist

Horizon Lighting
12.2019 - 03.2022

Corporate Customer Support Coordinator

Amazon
01.2019 - 12.2019

Customer Sales and Service Expert

Yellow Korner Fine Art Gallery
05.2017 - 01.2019

Office Administrator

Eye Care First
03.2014 - 05.2017

Associate of Arts - Psychology

Orange Coast College

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Dorsa Yaminishad