Dorthea Wright
Charleston
Summary
Dynamic Legal Administrative Specialist with the Department of Veterans Affairs, adept at managing call center operations and ensuring HIPAA compliance. Proven track record in problem-solving and customer relations, handling 40+ calls daily while maintaining meticulous documentation. Skilled in Microsoft Office and committed to enhancing productivity through effective communication and accountability.
Overview
12
12
years of professional experience
Work History
Legal Administrative Specialist
Department of Veterans Affairs
10.2024 - Current
- Contact Support Center Representative effectively handling 40/50 inbound/outbound calls daily for military veterans, spouses, families, beneficiaries and caregivers with health, benefits, and education related inquiries
- Ensures assigned tasks are thoroughly and accurately developed, researched, investigated, providing solutions , and documented in accordance with guidance provided.
- Gather all relevant facts and information needed for case processing, conducting legal research.
- Collects all relevant facts and information needed for case processing, including specialized medical-legal reviews
- Exercises good judgment accountability and initiatives
Logistics Specialist
United States Navy, USN
07.2013 - 03.2023
- Managed all work operations remotely, including maintaining records, recruitment, sailor relations (daily phone calls, emails, and or request) and compliance for a distributed workforce.
- Implemented and oversee telework policies and procedures, ensuring alignment with Navy policies and legal requirements
- Assisted with conducting remote employee training, addressing staffing gaps, performance, team building activities and development programs, focusing on enhancing productivity and engagement
Education
High School Diploma -
Gordon H Garrett Academy
North Charleston, SC06-2009
Skills
- Call center operations
- Customer relations
- Attention to detail
- HIPPA Compliance
- Microsoft office
- Note documentation during all calls
- Accountability/Time Management
- Problem Solving
- Script adherence
- Technical support
- Typing 40 wpm
- Multi-task management
Timeline
Legal Administrative Specialist
Department of Veterans Affairs
10.2024 - Current
Logistics Specialist
United States Navy, USN
07.2013 - 03.2023
High School Diploma -
Gordon H Garrett Academy
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